Awarded contract

Customer Research Services Framework

Awarded
£4.5m
Published 4 Aug 2026

SWS is seeking qualified suppliers to join a framework panel providing customer research services and insights.

United Kingdom· South EastPublished 4 Aug 2026· 1 weeks agoFind a Tender

Decision brief

4 fields
  • Contract value
    £4,500,000
    Pounds sterling
  • Closing date
    Rolling
    No closing date published
  • Sector
    Browse related listings
  • Location
    United Kingdom
    South East

Suppliers

8 suppliers

Lifecycle

Awarded

Contract awarded. Originally published 1 weeks ago.

4 August 2026
Awarded — no open tender advertised

Brief

Southern Water Services (SWS) is establishing a framework panel of qualified suppliers to provide customer research services. This tender seeks to select experienced service providers who can deliver the full range of customer research services specified in the tender schedules and associated documents. Selected suppliers will be pre-qualified to support SWS's business objectives and customer insights needs. Please note that SWS retains the right to procure services outside this framework panel where necessary, such as when pre-qualified providers lack required capabilities or when external pricing is more competitive under the Procurement Act 2023 process.

Track record

3 awards · 3 winners
Open panel

Mostly framework call-offs rather than head-to-head competition.

In professional services, Southern Water Services Limited has awarded 3 contracts to 3 suppliers.

Who wins here
  1. Qasr Limited1× · 33%

Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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