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    ContractsCustomer Research Services Framework
    Awarded contract

    Customer Research Services Framework

    Awarded
    £4.5m
    Published 4 Aug 2026

    SWS is seeking qualified suppliers to join a framework panel providing customer research services and insights.

    🇬🇧United Kingdom· South EastPublished 4 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £4.5m
    Published 4 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £4,500,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Suppliers

    8 suppliers
    • RC
      RED C RESEARCH LTD
    Lead contractor
  1. DR
    DJS Research Limited
    Consortium partner
  2. IC
    I C S CONSULTING LIMITED
    Consortium partner
  3. AM
    ACCENT MARKETING AND RESEARCH LIMITED
    Consortium partner
  4. TT
    Turquoise Thinking Ltd
    Consortium partner
  5. TI
    THINKS INSIGHT AND STRATEGY BRITAIN THINKS LTD
    Consortium partner
  6. IR
    IMPACT RESEARCH LTD
    Consortium partner
  7. EM
    EXPLAIN MARKET RESEARCH LIMITED
    Consortium partner
  8. Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    4 August 2026
    Awarded — no open tender advertised

    Brief

    Southern Water Services (SWS) is establishing a framework panel of qualified suppliers to provide customer research services. This tender seeks to select experienced service providers who can deliver the full range of customer research services specified in the tender schedules and associated documents. Selected suppliers will be pre-qualified to support SWS's business objectives and customer insights needs. Please note that SWS retains the right to procure services outside this framework panel where necessary, such as when pre-qualified providers lack required capabilities or when external pricing is more competitive under the Procurement Act 2023 process.

    Track record

    3 awards · 3 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, Southern Water Services Limited has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Advantis Credit Limited1× · 33%
    2. Qasr Limited1× · 33%
    3. RED C RESEARCH LTD1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-058236
    SW
    Buyer
    Southern Water Services Limited
    Sector
    Professional Services