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    ContractsHosted Customer Contact Centre Telephony Service for Lincolnshire County Council
    Awarded contract

    Hosted Customer Contact Centre Telephony Service for Lincolnshire County Council

    Status
    Awarded
    Published 6 Aug 2026

    Hosted telephony and digital communications service for Lincolnshire County Council's customer contact centre, currently held by Gamma Network Solutions Limited with 12-month initial term and 12-month extension option.

    🇬🇧United KingdomPublished 6 Aug 2026· 3 months agoviaContracts Finder
    Status
    Awarded
    Published 6 Aug 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      7 Jul 2026
      4 months ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • GN
      Gamma Network Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    6 Aug 2026Today7 Jul 2026

    Brief

    Lincolnshire County Council is seeking provision of a hosted customer contact centre telephony service. The scope includes system implementation, ongoing technical support, and associated digital communication services. This contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using a Direct Award process. The initial contract term is 12 months with an option to extend for an additional 12 months. Potential suppliers should note that this is an existing contract and future opportunities may arise through framework competitions or extensions.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, LINCOLNSHIRE COUNTY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. Gamma Network Solutions1× · 100%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, VIRGIN MEDIA BUSINESS LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    44558472-a4eb-4881-8077-60f1b8520f46-909629

    Your fit

    Could you win the next one?

    This went to Gamma Network Solutions. Sonar reads LINCOLNSHIRE COUNTY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    LC
    Buyer
    LINCOLNSHIRE COUNTY COUNCIL
    Sector
    Media & Communications