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    ContractsCisco Webex Contact Centre License Renewal
    Awarded contract

    Cisco Webex Contact Centre License Renewal

    Awarded
    £160.4k
    Published 17 Jul 2026

    12-month renewal of Cisco Webex contact centre licenses supporting university recruitment and Clearing activities, with migration of legacy phone system users and evaluation of alternative suppliers.

    🇬🇧United Kingdom· West MidlandsPublished 17 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £160.4k
    Published 17 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £160,443
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • CG
      Conscia Group UK Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    17 July 2026
    Awarded — no open tender advertised

    Brief

    The Digital Services team is renewing Cisco Webex contact centre licenses for 12 months to support the university's recruitment activities in CURA and 2026 Clearing operations. This renewal follows a strategic review that reduced active licenses from 86 to 80, lowering costs while maintaining service capability. The contract includes a migration timeline of 90 days from 1 August to transition approximately 1,000 remaining users from the legacy Cisco Call Manager to either Webex or Microsoft Teams Phone, consolidating two phone systems into one. This 12-month contract allows the Digital Services team to evaluate alternative products and suppliers prior to a full procurement process planned for January 2027, ensuring any supplier or product changes can be implemented and tested before the critical 2027 Clearing period. Contract value is below the UK Government procurement threshold of £207,720.00 including VAT.

    Track record

    33 awards · 29 winners
    Open field

    No single supplier dominates the field.

    In it software, COVENTRY UNIVERSITY has awarded 33 contracts to 29 suppliers.

    Who wins here
    1. ELSEVIER B V3× · 9%
    2. JISC Services Limited2× · 6%
    3. XVR Simulation B.V2× · 6%
    4. UNIT4 BUSINESS SOFTWARE LIMITED1× · 3%
    5. CENGAGE LEARNING EMEA LTD1× · 3%
    6. TURNITIN LLC1× · 3%

    +23 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cdd3

    Your fit

    Could you win the next one?

    This went to Conscia Group UK Ltd. Sonar reads COVENTRY UNIVERSITY's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CU
    Buyer
    COVENTRY UNIVERSITY
    Sector
    IT & Software