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    ContractsUnified Communications and Contact Centre System Procurement
    Open tender

    Unified Communications and Contact Centre System Procurement

    West Northamptonshire Council is conducting market research to inform the procurement of a unified communications telephony and contact centre system.

    🇬🇧United Kingdom· East MidlandsPublished 6 Nov 2026· TodayviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East Midlands

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    6 November 2026
    Open tender · no closing date published

    Brief

    West Northamptonshire Council is seeking a unified communications (UC) telephony and contact centre system. This pre-market engagement phase is for market research purposes only and will inform the development of a focused and efficient procurement process. The council is inviting suppliers to provide information about their UC telephony and contact centre solutions, including system capabilities, pricing models, implementation timelines, and support services. This engagement will help the council better understand market offerings and refine requirements before launching a formal procurement.

    Track record

    11 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, WEST NORTHAMPTONSHIRE COUNCIL has awarded 11 contracts to 11 suppliers.

    Who wins here
    1. BOXXE LIMITED1× · 9%
    2. Me Learning Ltd1× · 9%
    3. Moody's Analytics UK Limited1× · 9%
    4. INFINITY GROUP (UK) LIMITED1× · 9%
    5. r Social Care Network Solutions Limited1× · 9%
    6. ACCESS UK LIMITED1× · 9%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07b69a

    Track

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    Your fit

    Could you win this?

    A straight answer for your business — bid, partner or pass — based on who wins WEST NORTHAMPTONSHIRE COUNCIL's work like this.

    11 awards · 11 firms

    Check my fit

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    WN
    Buyer
    WEST NORTHAMPTONSHIRE COUNCIL
    Sector
    IT & Software