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    ContractsUnified Communications Solution Provider – West Kent Housing Association
    Awarded contract

    Unified Communications Solution Provider – West Kent Housing Association

    Awarded
    £204k
    Published 21 May 2026

    West Kent Housing Association seeks a unified communications and contact centre solution provider via Crown Commercial Services G-Cloud Framework 14 for a 3-year term.

    🇬🇧United KingdomPublished 21 May 2026· 3 months agoviaContracts Finder
    Awarded
    £204k
    Published 21 May 2026

    Decision brief

    4 fields
    • Contract value
      £203,980
      Pounds sterling
    • Tender closed
      28 Jan 2026
      7 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ZC
      Zoom Communications, Inc
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    21 May 2026Today28 Jan 2026

    Brief

    West Kent Housing Association is procuring a new Unified Communications solution through the Crown Commercial Services G-Cloud Framework 14. The successful supplier will integrate Microsoft Teams with a new contact centre system to support the organisation's communication needs over an initial 3-year term. This is a competitive selection process where interested suppliers must submit a Statement of Work and Cost Model in response to the client's Requirements Guidance, followed by a product demonstration to the client team. The contract has been awarded (this notice is for information purposes). Suppliers should be prepared to demonstrate how their solution meets the organisation's unified communications and contact centre integration requirements.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, WEST KENT HOUSING ASSOCIATION has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. PLENTIFIC LTD1× · 50%
    2. Zoom Communications, Inc1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    218cda23-aad8-4d97-a01e-e028c1f1acbe-898573
    WK
    Buyer
    WEST KENT HOUSING ASSOCIATION
    Sector
    IT & Software