Unified Communications Solution Provider – West Kent Housing Association

West Kent Housing Association is procuring a new Unified Communications solution through the Crown Commercial Services G-Cloud Framework 14. The successful supplier will integrate Microsoft Teams with a new contact centre system to support the organisation's communication needs over an initial 3-year term. This is a competitive selection process where interested suppliers must submit a Statement of Work and Cost Model in response to the client's Requirements Guidance, followed by a product demonstration to the client team. The contract has been awarded (this notice is for information purposes). Suppliers should be prepared to demonstrate how their solution meets the organisation's unified communications and contact centre integration requirements.