The Council is seeking an omnichannel contact centre platform to unify customer communications across multiple channels.
Contract awarded. Originally published 1 weeks ago.
No single supplier dominates the field.
In it software, BASINGSTOKE DEANE BOROUGH COUNCIL has awarded 3 contracts to 3 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.
Supply an omnichannel contact centre system to support council customer service operations via the G-Cloud 14 framework.
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