The Council is seeking an omnichannel contact centre platform to unify customer communications across multiple channels.
Contract awarded. Originally published 2 months ago.
No single supplier dominates the field.
In it software, BASINGSTOKE DEANE BOROUGH COUNCIL has awarded 4 contracts to 4 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.
Managed service contract for temporary agency staffing resources with Matrix SCM Limited under the ESPO MSTAR4 Framework, valued based on usage over 2 years with extension options.
Flexible financial consultancy and assurance services for the Council's Section 151 Officer, available on a call-off basis through the ESPO framework.
G-Cloud 14 framework opportunity for an IT solution to manage and support housing needs assessment and service delivery.
Supply an omnichannel contact centre system to support council customer service operations via the G-Cloud 14 framework.
UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.
UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.
UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.
Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.
