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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOmnichannel Contact Centre Platform
    Awarded contract

    Omnichannel Contact Centre Platform

    Awarded
    £186k
    Published 6 Aug 2026

    The Council is seeking an omnichannel contact centre platform to unify customer communications across multiple channels.

    🇬🇧United KingdomPublished 6 Aug 2026· 1 months agoviaContracts Finder
    Awarded
    £186k
    Published 6 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £186,043
      Pounds sterling
    • Tender closed
      27 Feb 2026
      6 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • NU
      NETCALL UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    6 Aug 2026Today27 Feb 2026

    Brief

    This contract seeks a supplier to provide an omnichannel contact centre solution system that will support the Council's contact centres. The solution should integrate multiple communication channels (such as phone, email, web chat, and social media) into a unified platform, enabling staff to efficiently manage customer inquiries and interactions across all touchpoints. The system should improve service delivery, enhance customer experience, and streamline operational processes for the Council's contact centre operations.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, BASINGSTOKE DEANE BOROUGH COUNCIL has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. NETCALL UK LIMITED1× · 25%
    2. HUUME LTD1× · 25%
    3. SOFTWAREONE UK LIMITED1× · 25%
    4. NETCALL TECHNOLOGY LIMITED1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    493f08d7-d1f8-4e14-a425-26ff8f6469f5-909747
    BD
    Buyer
    BASINGSTOKE DEANE BOROUGH COUNCIL
    Sector
    IT & Software