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    ContractsHousing Benefits and Council Tax Processing Services
    Awarded contract

    Housing Benefits and Council Tax Processing Services

    Status
    Awarded
    Published 24 Jun 2026

    Process Housing Benefits, Universal Credit, and Council Tax cases totaling over 98,000 items across a 12-month period.

    🇬🇧United KingdomPublished 24 Jun 2026· 2 months agoviaContracts Finder
    Status
    Awarded
    Published 24 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      28 May 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CU
      CIVICA UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    24 Jun 2026Today28 May 2026

    Brief

    This contract requires delivery of specialized processing services for Housing Benefits and Council Tax administration over a 12-month period. The successful supplier will handle approximately 10,400 Housing Benefit Change in Circumstance cases and Universal Credit applications, while also providing support for 88,400 Council Tax processing items. The supplier should have experience with high-volume, time-sensitive benefit and tax processing, with capability to manage the administrative caseload using appropriate systems and trained personnel. This is a Civica on Demand service delivery contract.

    Track record

    9 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In it software, LEICESTER CITY COUNCIL has awarded 9 contracts to 9 suppliers.

    Who wins here
    1. Ascendant Solutions Limited1× · 11%
    2. Retail Systems Technology Ltd1× · 11%
    3. VP-AV Limited1× · 11%
    4. ACCESS PAYSUITE LTD1× · 11%
    5. CIVICA UK LIMITED1× · 11%
    6. CDW UK LTD1× · 11%

    +3 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    0b86d6cf-898a-4268-b778-628c1cb8d6e2-903432
    LC
    Buyer
    LEICESTER CITY COUNCIL
    Sector
    IT & Software