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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsFuture Customer Management System Discovery Project
    Awarded contract

    Future Customer Management System Discovery Project

    Awarded
    £197.1k
    Published 11 Aug 2026

    Design and deliver a structured discovery assessment for the legacy EARS CRM system to inform future procurement strategy.

    🇬🇧United Kingdom· LondonPublished 11 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £197.1k
    Published 11 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £197,050
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Engineering
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • FG
      FDM GROUP LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    11 August 2026
    Awarded — no open tender advertised

    Brief

    This opportunity invites suppliers to conduct a comprehensive Discovery phase to evaluate and redesign the legacy EARS Customer Relationship Management (CRM) system and its associated services. The project will involve engaging with stakeholders, analysing current business processes, data flows and system integrations, and defining user-centred requirements based on stakeholder needs. Key deliverables will include: a detailed options appraisal comparing potential solutions, a target technology architecture, an implementation roadmap, and business case inputs to inform the subsequent procurement of a new CRM solution. This is a fixed-price engagement with a maximum budget of £200,000 (excluding VAT), procured through the DOS 7 framework using a two-stage competitive process. The successful supplier will provide strategic recommendations to modernise the customer management capability.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In engineering, Advisory, Conciliation and Arbitration Service has awarded 1 contract to 1 supplier.

    Who wins here
    1. FDM GROUP LIMITED1× · 100%

    Across engineering, the most active winners are AECOM LTD, WSP UK LIMITED, OVE ARUP PARTNERS LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e18f

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    AC
    Buyer
    Advisory, Conciliation and Arbitration Service
    Sector
    Engineering