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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Technology Support and Maintenance Services
    Awarded contract

    Contact Centre Technology Support and Maintenance Services

    Awarded
    £3.3m
    Published 21 Jul 2026

    Provide maintenance and technical support services for contact centre systems through the CCS Framework RM6100.

    🇬🇧United KingdomPublished 21 Jul 2026· 3 weeks agoviaContracts Finder
    Awarded
    £3.3m
    Published 21 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £3,300,000
      Pounds sterling
    • Tender closed
      21 Jun 2024
      2 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • SO
      SOFTCAT PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    21 Jul 2026Today21 Jun 2024

    Brief

    This opportunity involves providing comprehensive maintenance and support services for Contact Centre Systems. The procurement is being conducted through the CCS Framework RM6100 Technology Services 3, Lot 3a (Operational Services - End User Services). The contract includes an initial term plus a 9-month extension option. Suppliers should be prepared to deliver ongoing technical support, system maintenance, troubleshooting, and user assistance to ensure optimal contact centre operations and minimal downtime.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, HM LAND REGISTRY has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. SOFTCAT PLC1× · 17%
    2. NAMOS SOLUTIONS LIMITED1× · 17%
    3. CROWN HOSTING DATA CENTRES LIMITED1× · 17%
    4. Route 101 Limited1× · 17%
    5. Version 1 Solutions Ltd1× · 17%
    6. CGI IT UK LIMITED1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    c267587f-93cd-4a79-9c22-f7d698a9ecfa-907491
    HL
    Buyer
    HM LAND REGISTRY
    Sector
    IT & Software