NAO Financial Audit Case Management System - Operational Support Amendment

The National Audit Office (NAO) is modifying an existing contract for its Apex case management solution, originally procured through Competitive Dialogue in 2020 and awarded in 2022. This amendment, valued at £1,136,000, restructures operational support arrangements with Apex to ensure sustainable service delivery and business continuity. Key modifications include: revised service levels and fixed support charges; capped consumption-based service fees; clarification of performance measures and supplier obligations; and refined provisions regarding Microsoft responsibilities, automated testing, and liability. This amendment was necessitated by operational insights gained post-implementation that identified risks to long-term support viability. The modification maintains the core nature of the original contract while establishing a more resilient support model for this critical system. The Apex solution provides dynamic workflow management, content management, collaboration capabilities, data-led audit functionality, and integration with NAO's existing systems.