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    ContractsSecurity and Concierge Services for Supported Accommodation
    Closed contract

    Security and Concierge Services for Supported Accommodation

    Contract value
    £3.7m
    Closed 2 Sept 2026

    Cardiff Council is looking for a compassionate, trauma-informed Security and Concierge Services provider for 14 supported accommodation sites, worth approximately £3.7 million over 1-2 years.

    🇬🇧United Kingdom· WalesPublished 4 Jun 2026· 3 months agoviaFind a Tender
    Contract value
    £3.7m
    Closed 2 Sept 2026
    Tender deadline passed on 2 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      £3,700,000indicative
      Pounds sterling
    • Tender closed
      2 Sept 2026
      3 weeks ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Closed

    Tender closed on 2 Sept 2026. Awaiting award.

    4 Jun 2026Today2 Sept 2026

    Brief

    Cardiff Council is seeking a service provider to deliver Security and Concierge Services across 14 supported accommodation sites throughout Cardiff. These sites include single and family accommodation, managed properties, and specialist young person accommodation. This is not a traditional security contract. The successful provider will work alongside support staff to create a safe, welcoming environment that promotes resident wellbeing and stability. The service must be delivered using psychologically informed and trauma-informed approaches, with staff building positive relationships with vulnerable residents and responding with empathy, respect and understanding of individual needs. The contract is valued at approximately £3,700,000 and will run for 1 year with an option to extend for a further 12 months. The current contract ends on 31 December 2026. This is a Single Supplier Framework subject to call-off contracts. The tender is expected to be published at the end of July.

    Track record

    1 award · 1 winner
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, Cardiff Council has awarded 1 contract to 1 supplier.

    Who wins here
    1. MATRIX SCM LIMITED1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ada8
    CC
    Buyer
    Cardiff Council
    Sector
    Professional Services