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    ContractsSwitchboard, Contact Centre and IVR System for West Hertfordshire Teaching Hospital NHS Trust
    Awarded contract

    Switchboard, Contact Centre and IVR System for West Hertfordshire Teaching Hospital NHS Trust

    Awarded
    £85.8k
    Published 7 Jul 2026

    West Hertfordshire Teaching Hospital NHS Trust is procuring a Switchboard, Contact Centre and IVR system to improve hospital communications and patient services.

    🇬🇧United Kingdom· East of EnglandPublished 7 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £85.8k
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £85,812
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    7 July 2026
    Awarded — no open tender advertised

    Brief

    West Hertfordshire Teaching Hospital NHS Trust is seeking a supplier for a Netcall Switchboard, Contact Centre and Interactive Voice Response (IVR) system. This opportunity involves the provision, implementation, and support of an integrated communications platform that will handle telephone switchboard operations, manage contact centre functions, and deliver automated voice response capabilities to improve patient and staff communication. The solution should enhance call routing, reduce wait times, and streamline communications across the hospital trust.

    Track record

    12 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST has awarded 12 contracts to 11 suppliers.

    Who wins here
    1. SOFTCAT PLC2× · 17%
    2. X-Lab Limited1× · 8%
    3. PURCELL RADIO SYSTEMS LIMITED1× · 8%
    4. Sectra Ltd.1× · 8%
    5. Prosperon Networks Ltd1× · 8%
    6. PA CONSULTING SERVICES LIMITED1× · 8%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c504

    Your fit

    Could you win the next one?

    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

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    WH
    Buyer
    WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST
    Sector
    IT & Software