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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsTelephony Support and Contact Centre Services
    Awarded contract

    Telephony Support and Contact Centre Services

    Status
    Awarded
    Published 15 Jun 2026

    Procurement of telephony support and contact centre services including internet links and SIP trunks via CCS Framework RM6116.

    🇬🇧United KingdomPublished 15 Jun 2026· 4 months agoviaContracts Finder
    Status
    Awarded
    Published 15 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      20 May 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • OB
      Opus Business Systems Limited t/a Opus Telecoms
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    15 Jun 2026Today20 May 2026

    Brief

    This opportunity involves procuring internet link services and SIP trunks for phone calls through the CCS Framework RM6116. Suppliers should provide comprehensive telephony support solutions including contact centre capabilities. The service will deliver reliable voice communication infrastructure, enabling organizations to manage inbound and outbound calls efficiently through modern IP-based telephony systems. Interested suppliers must be approved vendors under the CCS Framework RM6116.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In it software, WYCHAVON DISTRICT COUNCIL has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. TRUSTMARQUE SOLUTIONS LIMITED2× · 67%
    2. Opus Business Systems Limited t/a Opus Telecoms1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    c50d1756-1c51-47ae-b413-93bb52921801-902107

    Your fit

    Could you win the next one?

    This went to Opus Business Systems Limited t/a Opus Telecoms. Sonar reads WYCHAVON DISTRICT COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    WD
    Buyer
    WYCHAVON DISTRICT COUNCIL
    Sector
    IT & Software