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    ContractsTenant Satisfaction Survey Administration Service
    Awarded contract

    Tenant Satisfaction Survey Administration Service

    Status
    Awarded
    Published 6 Jul 2026

    THA is seeking an agency partner to administer tenant satisfaction surveys and deliver regulatory-compliant analysis and reporting services for a two-year contract with optional extensions through June 2030.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 6 Jul 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 6 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • LF
      The Leadership Factor Ltd T/A TLF Research
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    6 July 2026
    Awarded — no open tender advertised

    Brief

    Together Housing Association (THA) is seeking an Agency Partner to administer and deliver its Tenant Satisfaction Measures (TSM) Survey program. The successful supplier will be responsible for collecting, analyzing, and presenting customer satisfaction data in full compliance with the Regulator of Social Housing (RSH) requirements. This is an Open Tender procurement under the Procurement Act 2023. Key responsibilities include conducting fieldwork, analyzing survey results, interpreting findings, and delivering reports in accordance with RSH standards and the Market Research Society (MRS) Code of Conduct. The contract will be for an initial two-year term with options to extend for two additional twelve-month periods, with a maximum total duration of four years (1 July 2026 to 30 June 2030). All work must remain within the regulatory boundaries established by THA and RSH. This is an essential service to ensure THA meets regulatory compliance and gains insight into tenant satisfaction levels.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, Together Housing Association Limited has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. GRANT THORNTON UK ADVISORY TAX LLP1× · 20%
    2. SSG Support Services Group LTD1× · 20%
    3. WORKBUZZ ANALYTICS LTD1× · 20%
    4. Customer Sure Limited1× · 20%
    5. The Leadership Factor Ltd T/A TLF Research1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06120b

    Your fit

    Could you win the next one?

    This went to The Leadership Factor Ltd T/A TLF Research. Sonar reads Together Housing Association Limited's work like this against your business — who holds it, and whether you could compete or partner next time.

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    TH
    Buyer
    Together Housing Association Limited
    Sector
    Professional Services