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    ContractsEnforcement Operations Contract Extension with Transport for London
    Awarded contract

    Enforcement Operations Contract Extension with Transport for London

    Awarded
    £335m
    Published 11 Jun 2026

    TfL is extending its Road User Charging Enforcement Operations contract with Capita for up to 7 years while procuring a replacement combined Business and Enforcement Operations system.

    🇬🇧United Kingdom· EnglandPublished 11 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £335m
    Published 11 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £335,000,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CB
      CAPITA BUSINESS SERVICES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    11 June 2026
    Awarded — no open tender advertised

    Brief

    Transport for London (TfL) is extending its Enforcement Operations (EOps) contract with Capita Business Services Limited to continue providing systems for processing Penalty Charge Notices, managing multi-channel customer interactions, ensuring regulatory compliance, and integrating with business operations and other Road User Charging systems. This extension is necessary because TfL is planning a comprehensive competitive procurement to replace both the existing Business Operations (BOps) and Enforcement Operations (EOps) contracts with a new combined Business and Enforcement Operations (BEOps) solution. The full procurement, system design, development, integration, testing, and migration is expected to take a minimum of 5 years, with contract award anticipated around mid-2029. This extension ensures continuity of critical public-facing services, maintains compliance with statutory enforcement obligations, and protects the accuracy and integrity of charging and enforcement activities during the transition period. TfL intends to award an initial 5-year contract extension with an optional extension up to a maximum of 7 years. This opportunity is for suppliers currently providing or interested in understanding the scope of enforcement operations services for a major metropolitan transport authority.

    Track record

    40 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In transport logistics, TRANSPORT FOR LONDON has awarded 40 contracts to 9 suppliers.

    Who wins here
    1. Arriva London South18× · 45%
    2. Metroline7× · 18%
    3. Metroline Travel4× · 10%
    4. CAPITA BUSINESS SERVICES LIMITED3× · 8%
    5. Metroline West2× · 5%
    6. Arriva London North2× · 5%

    +3 more suppliers

    Across transport logistics, the most active winners are SKYLINE TAXIS, 24X7 LTD, STL — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b390

    Your fit

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    This went to CAPITA BUSINESS SERVICES LIMITED. Sonar reads TRANSPORT FOR LONDON's work like this against your business — who holds it, and whether you could compete or partner next time.

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    TF
    Buyer
    TRANSPORT FOR LONDON
    Sector
    IT & Software