Enforcement Operations Contract Extension with Transport for London

Transport for London (TfL) is extending its Enforcement Operations (EOps) contract with Capita Business Services Limited to continue providing systems for processing Penalty Charge Notices, managing multi-channel customer interactions, ensuring regulatory compliance, and integrating with business operations and other Road User Charging systems. This extension is necessary because TfL is planning a comprehensive competitive procurement to replace both the existing Business Operations (BOps) and Enforcement Operations (EOps) contracts with a new combined Business and Enforcement Operations (BEOps) solution. The full procurement, system design, development, integration, testing, and migration is expected to take a minimum of 5 years, with contract award anticipated around mid-2029. This extension ensures continuity of critical public-facing services, maintains compliance with statutory enforcement obligations, and protects the accuracy and integrity of charging and enforcement activities during the transition period. TfL intends to award an initial 5-year contract extension with an optional extension up to a maximum of 7 years. This opportunity is for suppliers currently providing or interested in understanding the scope of enforcement operations services for a major metropolitan transport authority.