De-escalation and Physical Intervention Training for Residential Children's Services

Norfolk County Council is seeking a training provider to deliver de-escalation and restricted physical intervention practice training across its children's residential services. The provider must deliver high-quality, consistently evaluated training to staff working in 7 residential children's homes, 7 children with disabilities (CWD) homes, 1 in-reach team, and 2 No Wrong Door hubs. Staff require practical skills to de-escalate confrontational and distressed behaviours and, where necessary, safely undertake physical interventions with children and young people aged 5-18 years old. Training must comply with Ofsted Protection of Children Quality Standard 9 and Norfolk County Council residential policies. The contract includes mandatory full de-escalation and restricted intervention practice courses for all new staff, annual refresher training for existing staff, and the flexibility to deliver service-specific training addressing particular behavioural challenges within individual homes. The successful provider will demonstrate expertise in safeguarding, child behaviour management, and de-escalation techniques appropriate for vulnerable children and young people.