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    ContractsResident Survey Services for Housing and Assets
    Awarded contract

    Resident Survey Services for Housing and Assets

    Awarded
    £139.4k
    Published 10 Jun 2026

    Provide consolidated annual and monthly resident satisfaction surveys covering tenant and leaseholder feedback on housing services, repairs, and tenancy support, with full regulatory compliance and reporting.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £139.4k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £139,378
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Social Care
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • KR
      KWEST RESEARCH LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    10 June 2026
    Awarded — no open tender advertised

    Brief

    This contract provides comprehensive resident satisfaction survey services for housing and asset management. The supplier will deliver multiple survey types including: the annual Tenant Satisfaction Measures (TSM) perception survey required by regulators, the annual Leaseholder Satisfaction Survey, and monthly surveys covering Repairs, Caretaking, Anti-Social Behaviour (ASB), and Tenancy Sustainment. The supplier must manage all aspects of survey delivery including resident sampling and outreach, questionnaire administration, data collection and secure handling of personal data, statistical analysis, and reporting. All outputs must comply with Regulator of Social Housing (RSH) requirements for statutory reporting. The service supports regulatory compliance and provides actionable insights to improve housing service delivery. Suitable suppliers should have experience in survey administration, data security, resident engagement, and regulatory reporting for social housing organisations.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, LONDON BOROUGH OF HOUNSLOW has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. KWEST RESEARCH LIMITED1× · 33%
    2. ADECCO UK LIMITED1× · 33%
    3. MHR International UK Ltd1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b1f7

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF HOUNSLOW
    Sector
    Social Care