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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCRM Platform for NHS Blood and Transplant Donor Engagement
    Awarded contract

    CRM Platform for NHS Blood and Transplant Donor Engagement

    Awarded
    £20m
    Published 10 Jun 2026

    NHSBT is procuring a CRM platform to modernise donor engagement, appointment management and session planning services across blood, platelets and plasma donation.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 5 months agoviaFind a Tender
    Awarded
    £20m
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £19,999,998
      Pounds sterling
    • Tender closed
      6 Jul 2026
      4 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    3 suppliers
    • ID
      INSIGHT DIRECT UK LIMITED
    Lead contractor
  1. PR
    Portaltech Reply Limited
    Consortium partner
  2. PE
    PEGASYSTEMS LIMITED
    Consortium partner
  3. Lifecycle

    Awarded

    Contract awarded. Originally published 5 months ago.

    10 Jun 2026Today6 Jul 2026

    Brief

    NHS Blood and Transplant (NHSBT) is seeking a Customer Relationship Management (CRM) Platform to support the Donor and Session Programme (DASP), a strategic modernisation initiative. The Donor Platform will enable improved donor engagement, appointment booking, session management, and operational capabilities across blood, platelets and plasma services. This is a one-stage open procurement conducted under the Procurement Act 2023. Suppliers must propose one CRM Platform per response. Tender responses will be grouped by platform type into 'Platform Towers' and evaluated within their respective tower. Only the highest-ranked compliant supplier in each Platform Tower will be appointed to the Framework. The Framework Agreement will run for one year with no extension option. NHSBT may award a single Call-Off Contract to the appointed Framework Supplier without further competition, which can run for up to eight years total. Appointment to the Framework does not guarantee a Call-Off Contract will be awarded. Evaluation will assess technical capability (pass/fail requirements), quality, social value and commercial factors. Further details are available in the Invitation to Tender documents via Atamis (reference C443774).

    Track record

    7 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, NHS BLOOD AND TRANSPLANT has awarded 7 contracts to 7 suppliers.

    Who wins here
    1. SFG20 T/A BESA Publications LTD1× · 14%
    2. SOFTCAT PLC1× · 14%
    3. TABS FM LIMITED1× · 14%
    4. Ideagen Gael Ltd1× · 14%
    5. INSIGHT DIRECT UK LIMITED1× · 14%
    6. CACI LIMITED1× · 14%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-066fef

    Your fit

    Could you win the next one?

    This went to INSIGHT DIRECT UK LIMITED. Sonar reads NHS BLOOD AND TRANSPLANT's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NB
    Buyer
    NHS BLOOD AND TRANSPLANT
    Sector
    IT & Software