Management and Operation of Six Civic Amenity and Recycling Centres in County Donegal, Ireland

This is an operations and management contract for six civic amenity and recycling sites located in Carndonagh, Dungloe, Laghey, Letterkenny, Milford, and Stranorlar in County Donegal, Ireland. The successful contractor will be responsible for handling and processing various waste streams, monitoring and reporting on operations (including Annual Environment Reports), and maintaining management systems with proven expertise in ISO Quality, Health and Safety, and Environmental Waste Management standards. Key responsibilities include providing customer service through facility signage and receipt systems, implementing complaints procedures, and managing promotional campaigns for bulky goods, mattresses, bikes, and other items. The contractor must establish robust security systems and management protocols for both operational hours and after-hours coverage. Additional duties encompass optimizing site layouts and operations for efficiency, ensuring compliance with all relevant legislative and regulatory requirements for waste management services, and maintaining detailed documentation and data collection throughout the contract period.