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    ContractsTalkative Enterprise Platform Annual Licence Renewal
    Awarded contract

    Talkative Enterprise Platform Annual Licence Renewal

    Status
    Awarded
    Published 3 Nov 2026

    Durham County Council requires an annual renewal of the Talkative Enterprise Platform licence to maintain customer service and digital interaction capabilities.

    🇬🇧United KingdomPublished 3 Nov 2026· TodayviaContracts Finder
    Status
    Awarded
    Published 3 Nov 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      13 May 2026
      5 months ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ME
      MAINTEL EUROPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    3 Nov 202613 May 2026

    Brief

    Durham County Council is seeking to renew its annual Talkative Enterprise Platform licence, including AI capabilities. This licence enables the council's Customer Service team and frontline services to maintain digital customer interactions for residents. The renewal is being procured through RM6116 (a framework agreement) due to the short timeframe required and the need for continuity of service. The incumbent provider, Talkative, will be engaged directly to ensure minimal disruption to ongoing customer service operations.

    Track record

    4 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In media communications, DURHAM COUNTY COUNCIL has awarded 4 contracts to 3 suppliers.

    Who wins here
    1. MAINTEL EUROPE LIMITED2× · 50%
    2. SWITCHSHOP LIMITED1× · 25%
    3. UNIFY BUSINESS SOLUTIONS LIMITED1× · 25%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, SWITCHSHOP LIMITED — the field to beat, or your route in as a partner.

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    Building Cladding Supply and Installation Services

    Opportunity to supply and install building cladding systems for a construction project requiring experienced contractors and quality materials.

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    Open in Media & Communications

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    Film Advisor and Assessment Services for Arts Council Ireland

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    Supply and installation of fibre optic temperature sensing equipment at three demonstration geothermal sites in Ireland for the EU-funded GEMINI Project.

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    Network Router Supply and Support Services for ESB IP Infrastructure in Ireland and UK

    Supply and support services for ESB IP network routers and hardware across Ireland and the UK.

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    Published 4 Nov 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    17330924-f240-4546-920a-f9bc67954545-909016

    Your fit

    Could you win the next one?

    This went to MAINTEL EUROPE LIMITED. Sonar reads DURHAM COUNTY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    DC
    Buyer
    DURHAM COUNTY COUNCIL
    Sector
    Media & Communications