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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsFriends and Family Test Survey Services
    Awarded contract

    Friends and Family Test Survey Services

    Awarded
    £152.6k
    Published 5 Aug 2026

    Provide patient satisfaction survey services using the NHS Friends and Family Test framework for University Hospitals of Northamptonshire NHS Group.

    🇬🇧United Kingdom· East MidlandsPublished 5 Aug 2026· 3 months agoviaFind a Tender
    Awarded
    £152.6k
    Published 5 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £152,581
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East Midlands

    Suppliers

    1 supplier
    • CI
      CIVICA
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    5 August 2026
    Awarded — no open tender advertised

    Brief

    University Hospitals of Northamptonshire (UHN) NHS Group is seeking a supplier to provide Friends and Family Test (FFT) survey services. The FFT is a national patient feedback tool used to measure patient satisfaction and experience across NHS healthcare settings. The successful supplier will be responsible for designing, distributing, collecting, and analyzing FFT surveys from patients across UHN's facilities. This includes managing survey administration through multiple channels (paper, digital, and verbal), ensuring data quality and compliance with NHS standards, producing regular reports and analytics, and supporting UHN in using feedback to improve patient services. The service should enable UHN to capture actionable patient insights and demonstrate responsiveness to patient feedback.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. CIVICA1× · 50%
    2. Quality Health Ltd1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, PROMAR INTERNATIONAL — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05f4a3

    Your fit

    Could you win the next one?

    This went to CIVICA. Sonar reads KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

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    KG
    Buyer
    KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST
    Sector
    Professional Services