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    ContractsTelephony Platform Support and Maintenance Services for Humberside and South Yorkshire Police
    Awarded contract

    Telephony Platform Support and Maintenance Services for Humberside and South Yorkshire Police

    Status
    Awarded
    Published 24 Jun 2026

    Three-year support and maintenance contract for the Netcall telephony platform across Humberside and South Yorkshire Police, commencing April 2026.

    🇬🇧United Kingdom· EnglandPublished 24 Jun 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 24 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    24 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for supplier-led support and maintenance services for the Netcall telephony platform serving Humberside and South Yorkshire Police. The contract duration is 3 years, commencing on 01/04/2026, with contract execution scheduled for 06/07/2026. The Netcall platform is a critical service supporting key business operations across both forces. Supported functionality includes: Interactive Voice Recognition, switchboard operations, QueueBuster callback system, Automatic Call Distribution, and desk phone voicemail services. Suppliers should be experienced in managing complex telephony environments and providing proactive support to ensure uninterrupted service delivery across both police forces.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. CIVICA UK LIMITED1× · 20%
    2. KIM Software Solutions Ltd1× · 20%
    3. NETCALL TECHNOLOGY LIMITED1× · 20%
    4. INSIGHT DIRECT UK LIMITED1× · 20%
    5. PHOENIX SOFTWARE LTD1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06676c

    Your fit

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    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Sector
    IT & Software