BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsTelephony Platform Support and Maintenance Services for Humberside and South Yorkshire Police
    Awarded contract

    Telephony Platform Support and Maintenance Services for Humberside and South Yorkshire Police

    Status
    Awarded
    Published 24 Jun 2026

    Three-year support and maintenance contract for the Netcall telephony platform across Humberside and South Yorkshire Police, commencing April 2026.

    🇬🇧United Kingdom· EnglandPublished 24 Jun 2026· 4 months agoviaFind a Tender
    Status
    Awarded
    Published 24 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    24 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for supplier-led support and maintenance services for the Netcall telephony platform serving Humberside and South Yorkshire Police. The contract duration is 3 years, commencing on 01/04/2026, with contract execution scheduled for 06/07/2026. The Netcall platform is a critical service supporting key business operations across both forces. Supported functionality includes: Interactive Voice Recognition, switchboard operations, QueueBuster callback system, Automatic Call Distribution, and desk phone voicemail services. Suppliers should be experienced in managing complex telephony environments and providing proactive support to ensure uninterrupted service delivery across both police forces.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. SOFTCAT PLC1× · 17%
    2. CIVICA UK LIMITED1× · 17%
    3. KIM Software Solutions Ltd1× · 17%
    4. NETCALL TECHNOLOGY LIMITED1× · 17%
    5. INSIGHT DIRECT UK LIMITED1× · 17%
    6. PHOENIX SOFTWARE LTD1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY

    4 listingsView all →
    AwardedIT & Software🇬🇧United Kingdom

    Extended Security Updates for Windows 10

    Provision of Windows 10 Extended Security Updates to protect South Yorkshire and Humberside Police Force systems against security threats.

    £179,827SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Published 30 Oct 2026
    AwardedIT & Software🇬🇧United Kingdom

    Identity Management and Joiners, Movers, and Leavers (JML) Process Service

    Managed identity management service using Sailpoint to handle joiners, movers, and leavers processes as mandated by the National Enabling Program Blueprint.

    £461,160SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Published 29 Oct 2026
    Education & Training🇬🇧United Kingdom

    Community Leadership Development Programme for Knife Crime Prevention

    Design and deliver a leadership development programme equipping VCFSE sector leaders with skills and knowledge to prevent knife crime in their communities.

    est.£165,000SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Published 29 Oct 2026
    AwardedConstruction🇬🇧United Kingdom

    South Yorkshire Walking, Wheeling and Cycling Design Guidance

    Appoint a consultant or partnership to develop inclusive design guidance for walking, wheeling and cycling infrastructure in South Yorkshire.

    £67,073SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Published 29 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇮🇪Ireland

    Ireland Energy Management System IT Services Contract Modification

    Ireland seeks IT services providers for a €45.8 million contract modification to maintain and enhance its critical Energy Management System infrastructure.

    EirGrid
    Published 3 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Application Management Services for the Radiological Response and Emergency Management System

    Provide application management services for the UK's radiological monitoring and emergency response system.

    £27,700,000indicativeDepartment for Energy Security & Net Zero
    Published 2 Nov 2026
    IT & Software🇬🇧United Kingdom

    Integrated Financial Planning and Reporting System

    Implement an integrated budgeting, forecasting, and financial reporting platform that automates LeO's finance processes and integrates with existing systems.

    est.£100,000The Office for Legal Complaints
    Published 2 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Point-of-Care Ultrasound Solutions for DVT Diagnosis

    NHS trust seeking point-of-care ultrasound technology to enable rapid, clinician-led diagnosis of lower limb DVT across two hospital locations.

    £300,000indicativeChelsea and Westminster Hospital NHS Foundation Trust
    Published 2 Nov 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06676c

    Your fit

    Could you win the next one?

    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    SY
    Buyer
    SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
    Sector
    IT & Software