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    ContractsCloud-Based Media and Digital Communication Platform Services
    Awarded contract

    Cloud-Based Media and Digital Communication Platform Services

    Awarded
    £31.4k
    Published 28 Aug 2026

    Procurement of a cloud-based omnichannel digital communication and marketing automation platform for UK public sector organisations via G-Cloud 14 Framework.

    🇬🇧United KingdomPublished 28 Aug 2026· 3 weeks agoviaContracts Finder
    Awarded
    £31.4k
    Published 28 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £31,350
      Pounds sterling
    • Tender closed
      17 Aug 2026
      1 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FO
      FORFRONT LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    28 Aug 2026Today17 Aug 2026

    Brief

    This contract, awarded through the G-Cloud 14 Framework (RM1557.14), seeks a supplier to provide a comprehensive cloud-based digital communication platform. Core services include: an omnichannel messaging system supporting email, SMS, and WhatsApp campaigns with advanced features such as drag-and-drop editing, template libraries, A/B testing, and scheduled sends; marketing automation tools including workflow engines and autoresponders; customer relationship management (CRM) with segmentation and custom fields; and forms, landing pages, and preference management. The platform must deliver enterprise-grade reliability with 24/7/365 monitoring, official UK government domain support (gov.uk, nhs.uk, police.uk), DNS authentication, real-time analytics, and custom reporting. Technical requirements include REST API capabilities, integrations with Microsoft 365 and Zapier, and compatibility with LocalGovDrupal. Optional services available include event management modules, SMS/WhatsApp volume expansion, additional user accounts, professional setup and migration services, custom development, and training programs.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, GEDLING BOROUGH COUNCIL has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. FORFRONT LIMITED1× · 33%
    2. IKEN BUSINESS LTD1× · 33%
    3. FLOWBIRD SMART CITY UK LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    1d928bdb-9cf3-452c-a64b-58bc0f105f6f-912443
    GB
    Buyer
    GEDLING BOROUGH COUNCIL
    Sector
    IT & Software