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    ContractsFramework Review Consultant for Incident Selection and Complaints Handling
    Closed contract

    Framework Review Consultant for Incident Selection and Complaints Handling

    Contract value
    £20k
    Closed 3 Aug 2026

    ORR requires a consultant to review and align its Incident Selection Criteria and Complaints Handling Guide with current regulatory duties and working practices.

    🇬🇧United Kingdom· LondonPublished 7 Jul 2026· 4 months agoviaFind a Tender
    Contract value
    £20k
    Closed 3 Aug 2026
    Tender deadline passed on 3 Aug 2026.

    Decision brief

    4 fields
    • Contract value
      est.£20,000
      Pounds sterling
    • Tender closed
      3 Aug 2026
      3 months ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    Tender closed on 3 Aug 2026. Awaiting award.

    7 Jul 2026Today3 Aug 2026

    Brief

    ORR (Office of Rail Regulation) is seeking a consultant to review and align two key frameworks: the Incident Selection Criteria (ISC) and the Guide to Handling Enquiries and Complaints (PCT). The consultant will ensure these frameworks are consistent with ORR's statutory and regulatory duties, support proportionate and risk-based decision-making, and align with current working practices and the newly revised RSD annual work planning processes. This project requires expertise in regulatory frameworks, policy alignment, and quality assurance to streamline ORR's incident management and complaints handling procedures.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c4e9

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    Buyer
    Office of Rail and Road
    Sector
    Research & Innovation