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    ContractsIT Service Management Platform Replacement
    Awarded contract

    IT Service Management Platform Replacement

    Awarded
    £192.8k
    Published 8 Sept 2026

    Seeking replacement of an enterprise IT Service Management platform currently used by IT, HR, and Security teams to improve service delivery and operational efficiency.

    🇬🇧United KingdomPublished 8 Sept 2026· 1 months agoviaContracts Finder
    Awarded
    £192.8k
    Published 8 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £192,792
      Pounds sterling
    • Tender closed
      4 Jan 2026
      9 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AS
      ALVAO s.r.o.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    8 Sept 2026Today4 Jan 2026

    Brief

    This opportunity involves the replacement of the current IT Service Management (ITSM) platform that serves multiple departments including IT, HR, and Security teams. The solution should support ticketing, asset management, change management, and workflow automation capabilities. Prospective suppliers should have experience implementing enterprise-grade ITSM tools that can integrate with existing organizational systems and accommodate the needs of technical and non-technical users across multiple departments. The procurement seeks a modern, scalable platform that improves service delivery and operational efficiency.

    Track record

    13 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, COMPETITION AND MARKETS AUTHORITY has awarded 13 contracts to 7 suppliers.

    Who wins here
    1. Syntura Group Limited3× · 23%
    2. ALVAO s.r.o.2× · 15%
    3. BLACK RAINBOW CONSULTING LIMITED2× · 15%
    4. BYTES SOFTWARE SERVICES LIMITED2× · 15%
    5. PHOENIX SOFTWARE LTD2× · 15%
    6. UNIT4 BUSINESS SOFTWARE LIMITED1× · 8%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3ae80d5f-898b-41f8-83d8-6738d8281ead-913361

    Your fit

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    This went to ALVAO s.r.o.. Sonar reads COMPETITION AND MARKETS AUTHORITY's work like this against your business — who holds it, and whether you could compete or partner next time.

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    COMPETITION AND MARKETS AUTHORITY
    Sector
    IT & Software