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    ContractsSystem Integrator for Billing and CRM Implementation
    Open tender

    System Integrator for Billing and CRM Implementation

    Tender closes
    54d
    18 Dec 2026 · in 8 weeks

    System Integrator required to design, implement, and support a modern billing and CRM platform for United Utilities, including solution design, integration, data migration, deployment, and ongoing maintenance.

    🇬🇧United Kingdom· North WestPublished 23 Sept 2026· 1 month agoviaFind a Tender
    Tender closes
    54d
    18 Dec 2026 · in 8 weeks

    Decision brief

    4 fields
    • Contract value
      est.£10,000,000
      Pounds sterling
    • Tender closes
      18 Dec 2026
      54 days left
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    54 days left to bid. Opened 1 month ago, deadline 18 Dec 2026.

    23 Sept 2026Today18 Dec 2026

    Brief

    United Utilities is seeking a System Integrator (SI) to deliver comprehensive end-to-end systems integration services for their billing and customer relationship management (CRM) modernization. The successful supplier will be responsible for the complete implementation lifecycle, including solution design, system configuration, third-party and legacy system integration, data migration, comprehensive testing, production deployment, transition support to the new operating model, hypercare services, and ongoing maintenance and support. This critical project must deliver a modern, regulated utility platform that ensures accurate billing operations, revenue assurance, regulatory compliance with utility sector requirements, improved operational efficiency, enhanced customer experience, and adoption of industry best practices. The solution must support United Utilities' business transformation objectives while maintaining service continuity in a regulated utility environment.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077807

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    UU
    Buyer
    UNITED UTILITIES WATER LIMITED
    Sector
    IT & Software