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    ContractsOut of Hours Call Service Provider
    Closed contract

    Out of Hours Call Service Provider

    Contract value
    £241.8k
    Published 29 May 2026

    Plymouth Community Homes seeks an out-of-hours repairs and ASB call service provider who can deliver compliant, customer-focused services with strong reporting and operational resilience.

    🇬🇧United Kingdom· EnglandPublished 29 May 2026· 4 months agoviaFind a Tender
    Contract value
    £241.8k
    Published 29 May 2026

    Decision brief

    4 fields
    • Contract value
      £241,758indicative
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    No longer open. Published 4 months ago.

    29 May 2026
    Closed — no tender deadline was published

    Brief

    Plymouth Community Homes (PCH) is conducting pre-market engagement to identify potential suppliers for its Out of Hours Repairs and Anti-Social Behaviour (ASB) call service. This engagement precedes a formal procurement process and aims to explore available market options and service capabilities. PCH seeks a reliable partner to handle emergency repair reports and ASB incidents outside standard business hours while meeting enhanced regulatory requirements for social housing. Ideal suppliers will demonstrate: strong compliance and safety standards aligned with current regulatory expectations; customer-focused service delivery with high-quality triage and rapid response protocols; comprehensive reporting capabilities for performance monitoring and regulatory accountability; collaborative approach to continuous service improvement; and operational resilience to ensure reliable tenant support. The successful supplier will help PCH meet its regulatory obligations, enhance tenant safety and satisfaction, and support the organisation's commitment to service excellence in the evolving social housing regulatory landscape.

    Track record

    4 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, PLYMOUTH COMMUNITY HOMES has awarded 4 contracts to 3 suppliers.

    Who wins here
    1. Dawson Jones Recruitment2× · 50%
    2. Tile Hill Interim & Executive Limited1× · 25%
    3. Neemar Search1× · 25%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a85f

    Track

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    PC
    Buyer
    PLYMOUTH COMMUNITY HOMES
    Sector
    Professional Services