Out of Hours Call Service Provider

Plymouth Community Homes (PCH) is conducting pre-market engagement to identify potential suppliers for its Out of Hours Repairs and Anti-Social Behaviour (ASB) call service. This engagement precedes a formal procurement process and aims to explore available market options and service capabilities. PCH seeks a reliable partner to handle emergency repair reports and ASB incidents outside standard business hours while meeting enhanced regulatory requirements for social housing. Ideal suppliers will demonstrate: strong compliance and safety standards aligned with current regulatory expectations; customer-focused service delivery with high-quality triage and rapid response protocols; comprehensive reporting capabilities for performance monitoring and regulatory accountability; collaborative approach to continuous service improvement; and operational resilience to ensure reliable tenant support. The successful supplier will help PCH meet its regulatory obligations, enhance tenant safety and satisfaction, and support the organisation's commitment to service excellence in the evolving social housing regulatory landscape.