Wrap Around Emergency Care Service - Sandwell

Sandwell Metropolitan Borough Council is seeking experienced care providers to deliver a rapid-response wrap around service for people requiring urgent support in their own homes. This is a crisis prevention and short-term support service, not routine domiciliary care. Key Service Requirements: - Deploy qualified care workers to service users' homes within one hour of referral, available 24/7 including weekends and bank holidays - Provide extended care visits lasting up to 12 hours (day or night sits) for episodes up to 72 hours - Support individuals to remain independent at home while longer-term care needs are assessed - Manage situations involving individuals with challenging behaviour - Prevent unnecessary hospital admissions and support the 'Home First' approach The Council will award multiple contracts to different providers to ensure comprehensive geographical coverage and service resilience across the borough. Providers must demonstrate proven capability in rapid response emergency care and experience working with complex cases. Standard domiciliary care providers will not be considered unless they can meet these enhanced emergency response requirements.