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    ContractsOut-of-Hours Emergency Homelessness Telephone Service
    Open tender

    Out-of-Hours Emergency Homelessness Telephone Service

    Tender closes
    32d
    20 Nov 2026 · in 4 weeks

    Oldham Council seeks a provider to operate a 24/7 telephone-based out-of-hours emergency homelessness service for residents needing immediate housing support outside standard working hours.

    🇬🇧United Kingdom· North WestPublished 27 Sept 2026· 3 weeks agoviaFind a Tender
    Tender closes
    32d
    20 Nov 2026 · in 4 weeks

    Decision brief

    4 fields
    • Contract value
      £130,000indicative
      Pounds sterling
    • Tender closes
      20 Nov 2026
      32 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    32 days left to bid. Opened 3 weeks ago, deadline 20 Nov 2026.

    27 Sept 2026Today20 Nov 2026

    Brief

    Oldham Council is seeking a provider to operate a 24/7 out-of-hours homelessness telephone service for residents at risk of homelessness outside standard council working hours (9am-5pm, Monday-Friday). The service operates 128 hours per week (5pm-9am Monday-Thursday, 5pm Friday-9am Monday, plus 24 hours Saturday-Sunday and bank holidays). Responsibilities include: triaging calls to determine if households are homeless that evening; conducting mini-assessments for eligibility, homelessness status, and priority need; securing and placing eligible households into temporary accommodation using the Council's framework; maintaining detailed records in the Council's systems; completing shift handover documentation; and referring non-emergency cases to the Homelessness Team. Staff must have knowledge and experience in homelessness services, temporary accommodation, and housing needs, with the ability to signpost residents to support organisations. DBS checks are desirable but not essential. The provider must attend monthly monitoring meetings, submit agreed reports, and immediately notify the Council of any complaints. All calls must be handled professionally and efficiently.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Oldham Metropolitan Borough Council has awarded 1 contract to 1 supplier.

    Who wins here
    1. WOMBLE BOND DICKINSON UK LLP1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077b0d

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    Buyer
    Oldham Metropolitan Borough Council
    Sector
    Professional Services