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    ContractsCustomer Workstream Leadership - West Midlands Bus Franchising Programme
    Awarded contract

    Customer Workstream Leadership - West Midlands Bus Franchising Programme

    Awarded
    £97.3k
    Published 10 Jul 2026

    Lead customer experience and stakeholder engagement strategy for the West Midlands Bus Franchising Programme over three months with up to 120 consultancy days.

    🇬🇧United KingdomPublished 10 Jul 2026· 1 months agoviaContracts Finder
    Awarded
    £97.3k
    Published 10 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £97,347
      Pounds sterling
    • Tender closed
      19 May 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CP
      CONSTELLIA PUBLIC LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    10 Jul 2026Today19 May 2026

    Brief

    This opportunity involves leading the Customer Workstream for the West Midlands Bus Franchising Programme. Key responsibilities include: project management and leadership of the customer-focused workstream; designing customer experience strategies; developing stakeholder and customer engagement approaches; providing governance reporting and coordinating decision-making documentation; managing risks; delivering business analysis support; and preparing customer-facing operations for Day 1 implementation. The engagement requires up to 120 consultancy days over a three-month period, delivered on a flexible hybrid basis with on-site attendance at WMCA/TfWM locations as needed for meetings and collaborative work.

    Track record

    8 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, WEST MIDLANDS COMBINED AUTHORITY has awarded 8 contracts to 5 suppliers.

    Who wins here
    1. RIDGE AND PARTNERS LLP3× · 38%
    2. Matchtech Group (UK) Ltd2× · 25%
    3. CONSTELLIA PUBLIC LTD1× · 13%
    4. AMAZON WEB SERVICES EMEA SARL UK BRANCH1× · 13%
    5. Atkins Realise1× · 13%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    145e780e-eadb-4ceb-abdf-9cfb65cff946-905662
    WM
    Buyer
    WEST MIDLANDS COMBINED AUTHORITY
    Sector
    IT & Software