Ambulance Service Control Room Infrastructure Design and Build

The Trust is seeking specialist expertise to design and build a state-of-the-art Integrated Contact Centre (ICC) control room—one of the largest in the Ambulance Service sector. This is a complex, mission-critical infrastructure project requiring specialized knowledge beyond standard office fit-out. The control room will serve as a dedicated operational hub managing critical emergency services, demanding advanced technology integration, robust security measures, and resilient systems architecture. Suppliers must demonstrate expertise in control room design, complex infrastructure systems, critical operations management, and the ability to deliver a secure, reliable facility capable of supporting large-scale operator positions. This project requires deep understanding of control room-specific requirements, distinct from general office refurbishment, with priorities focused on functionality, security, resilience, and regulatory compliance for emergency services operations.