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    ContractsVulnerable Customer Support Programme - Multi-Site Service Provider
    Awarded contract

    Vulnerable Customer Support Programme - Multi-Site Service Provider

    Status
    Awarded
    Published 19 Jun 2026

    SSEN requires a multi-site service provider to deliver a vulnerable customer support programme (2026-2028, extendable to 2030) covering fuel poverty advice, energy efficiency, low carbon technology access and distribution of 5,000 efficiency packs across North Scotland and South Central England.

    🇬🇧United Kingdom· ScotlandPublished 19 Jun 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 19 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Energy & Utilities
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Scotland

    Suppliers

    1 supplier
    • CR
      Changeworks Resources for Life
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    19 June 2026
    Awarded — no open tender advertised

    Brief

    SSEN is seeking proposals from experienced service providers to deliver a comprehensive vulnerable customer support programme running from 2026 to 2028, with optional extensions through March 2030. The programme aims to help customers in fuel poverty reduce energy costs and improve living standards through joined-up services across both SSEN licence areas (North Scotland and South Central England). Key deliverables include: promoting and registering customers for Priority Services; providing tailored support and advice on fuel poverty and energy efficiency measures; facilitating access to Low Carbon Technologies grants; and distributing 5,000 Energy Efficiency Packs to vulnerable households. Successful bidders should demonstrate expertise in vulnerable customer engagement, fuel poverty reduction, energy efficiency advice, and coordination with local authorities, contractors and partner agencies. The programme supports SSEN's ED2 price control commitments to invest in networks and deliver community-focused customer support.

    Track record

    1 award · 1 winner
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, Scottish Hydro Electric Power Distribution Plc has awarded 1 contract to 1 supplier.

    Who wins here
    1. Changeworks Resources for Life1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06656d
    SH
    Buyer
    Scottish Hydro Electric Power Distribution Plc
    Sector
    Energy & Utilities