BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMystery Shopping Services for TransPennine Express Trains
    Awarded contract

    Mystery Shopping Services for TransPennine Express Trains

    Awarded
    £375k
    Published 23 Jun 2026

    TransPennine Express seeks a mystery shopping service provider to evaluate and improve customer experience across its North of England and Scotland rail operations.

    🇬🇧United Kingdom· EnglandPublished 23 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £375k
    Published 23 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £375,000
      Pounds sterling
    • Tender closed
      21 Jul 2026
      3 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • MS
      Mystery Shoppers Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    23 Jun 2026Today21 Jul 2026

    Brief

    TransPennine Express (TPE), a train operating company serving the North of England and Scotland, is seeking a qualified service provider to conduct mystery shopping research. This programme will gather detailed customer experience data to inform service improvements, staff training initiatives, and performance monitoring. The successful supplier will conduct mystery shopping visits across TPE's operations to evaluate service quality, passenger satisfaction, and operational standards. This data will be used to identify strengths, areas for improvement, and best practices across the rail network. Suppliers should have proven experience in mystery shopping programmes within the transport or hospitality sectors, strong data collection and reporting capabilities, and the ability to provide actionable insights. For additional details and to submit your proposal, visit the eSourcing portal.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, TransPennine Trains Ltd has awarded 1 contract to 1 supplier.

    Who wins here
    1. Mystery Shoppers Limited1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, PROMAR INTERNATIONAL — the field to beat, or your route in as a partner.

    Ask an assistant

    ChatGPT · Claude

    Add BidSonar to the assistant you already use, then ask it about this notice in plain English.

    • “Who has TransPennine Trains Ltd awarded work like this to?”
    • “What else is TransPennine Trains Ltd buying right now?”
    • Add to ChatGPT (opens in a new tab)
    • Add to Claude (opens in a new tab)

    BidSonar is free · sign in once

    More from TransPennine Trains Ltd

    4 listingsView all →
    AwardedFacilities Management🇬🇧United Kingdom

    Automatic Ticket Gate System Maintenance and Support Services for TransPennine Express

    Provide comprehensive maintenance, repair, and technical support services for Automatic Ticket Gate systems across TransPennine Express stations.

    £4,500,000TransPennine Trains Ltd
    Published 5 Nov 2026
    AwardedTransport & Logistics🇬🇧United Kingdom

    Technical Support and Spares Supply for Class 397 Heavy Overhaul Program

    VEAT notice for overhaul materials and technical support services needed for TPT's Class 397 Heavy Overhaul Programme under the existing TSSSA.

    £44,538,393TransPennine Trains Ltd
    Published 29 Oct 2026
    AwardedTransport & Logistics🇬🇧United Kingdom

    Class 397 Train Technical Support and Spare Parts Supply

    Supplier wanted to provide overhaul materials and technical support for Class 397 train maintenance under existing TSSSA framework.

    £44,538,393TransPennine Trains Ltd
    Published 29 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Revenue Protection Enforcement System

    Consolidated procurement for a unified revenue protection enforcement system to standardize enforcement and investigation processes across all UK train operating companies.

    est.£10,000,000TransPennine Trains Ltd
    Published 21 Oct 2026

    Open in Professional Services

    4 open listingsView all →
    OpenProfessional Services🇬🇧United Kingdom

    Global Background Screening Services Provider

    National Grid is seeking a global background screening provider to deliver integrated pre-employment screening services across the UK and US with advanced compliance, identity verification, and secure data management capabilities.

    £900,000indicativeNATIONAL GRID UK LIMITED
    Published 13 Nov 2026
    Professional Services🇬🇧United Kingdom

    Production and Audio Visual Services for LGA Annual Conference 2027

    Provide production and audio visual services for the LGA's flagship annual conference hosting 2,500 delegates at Harrogate Convention Centre in 2027.

    Local Government Association (LGA)
    Published 13 Nov 2026
    OpenProfessional Services🇬🇧United Kingdom

    UKRI Evaluation Services Market Engagement Webinar

    UKRI is hosting a supplier webinar on 9 December 2026 to present its evaluation service priorities and outline anticipated procurement opportunities over the next 12 months.

    £11,220,000indicativeUK Research & Innovation (UKRI)
    Published 13 Nov 2026
    Professional Services🇬🇧United Kingdom

    PR and Crisis Communications Support for Housing Trust

    Raven Housing Trust is recruiting a strategic PR agency to provide media relations, crisis communications, and reputation management support for a 2-year contract commencing March 2027.

    Raven Housing Trust
    Published 13 Nov 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06bb02

    Your fit

    Could you win the next one?

    This went to Mystery Shoppers Limited. Sonar reads TransPennine Trains Ltd's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    TT
    Buyer
    TransPennine Trains Ltd
    Sector
    Professional Services