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    ContractsMystery Shopping Services for TransPennine Express Trains
    Closed contract

    Mystery Shopping Services for TransPennine Express Trains

    Contract value
    £375k
    Closed 21 Jul 2026

    TransPennine Express seeks a mystery shopping service provider to evaluate and improve customer experience across its North of England and Scotland rail operations.

    🇬🇧United Kingdom· EnglandPublished 23 Jun 2026· 4 months agoviaFind a Tender
    Contract value
    £375k
    Closed 21 Jul 2026
    Tender deadline passed on 21 Jul 2026.

    Decision brief

    4 fields
    • Contract value
      est.£375,000
      Pounds sterling
    • Tender closed
      21 Jul 2026
      3 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    Tender closed on 21 Jul 2026. Awaiting award.

    23 Jun 2026Today21 Jul 2026

    Brief

    TransPennine Express (TPE), a train operating company serving the North of England and Scotland, is seeking a qualified service provider to conduct mystery shopping research. This programme will gather detailed customer experience data to inform service improvements, staff training initiatives, and performance monitoring. The successful supplier will conduct mystery shopping visits across TPE's operations to evaluate service quality, passenger satisfaction, and operational standards. This data will be used to identify strengths, areas for improvement, and best practices across the rail network. Suppliers should have proven experience in mystery shopping programmes within the transport or hospitality sectors, strong data collection and reporting capabilities, and the ability to provide actionable insights. For additional details and to submit your proposal, visit the eSourcing portal.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06bb02

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    Buyer
    TransPennine Trains Ltd
    Sector
    Professional Services