BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsPort of Dover - Customer Experience Consultancy Framework
    Closed contract

    Port of Dover - Customer Experience Consultancy Framework

    Tender closed
    17 Sept 2026
    6 weeks ago

    Port of Dover is establishing a Customer Experience Consultancy Framework to support its IGNITE programme and enhance customer service delivery.

    🇬🇧United Kingdom· South EastPublished 18 Aug 2026· 2 months agoviaFind a Tender
    Tender closed
    17 Sept 2026
    6 weeks ago
    Tender deadline passed on 17 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      17 Sept 2026
      1 month ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Lifecycle

    Closed

    Tender closed on 17 Sept 2026. Awaiting award.

    18 Aug 2026Today17 Sept 2026

    Brief

    The Port of Dover is seeking to establish a Customer Experience Consultancy Framework agreement to support its IGNITE programme. This framework will enable the Port to access expert consultancy services focused on improving customer experience across its operations. The engagement aims to enhance service delivery, gather customer insights, and implement experience-driven improvements. Prospective suppliers should demonstrate expertise in customer experience strategy, research methodologies, and implementation of customer-centric solutions within port or transport environments. This is a framework agreement, allowing the Port to call-off services as needed throughout the contract period.

    More from Dover Harbour Board

    4 listingsView all →
    IT & Software🇬🇧United Kingdom

    Port of Dover IT Professional Services Framework

    Dover Harbour Board is establishing an IT Professional Resource Framework to supply skilled IT professionals across multiple service areas in support of their digital transformation and operational needs.

    est.£3,000,000Dover Harbour Board
    Published 22 Oct 2026
    OpenEngineering🇬🇧United Kingdom

    Port of Dover - Commercial and Quantity Surveying Services Framework

    Framework opportunity for commercial and quantity surveying services to support Port of Dover's infrastructure, construction, and maintenance projects.

    Dover Harbour Board
    Published 2 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Port of Dover OPTICS Software Expansion Implementation

    Implement and expand the Port of Dover's OPTICS software platform to manage berths, ferry operations, check-in processes, and port compliance functions with integrated data systems and dashboards.

    est.£1,500,000Dover Harbour Board
    Published 26 Aug 2026
    ClosedIT & Software🇬🇧United Kingdom

    Integrated Cargo Management System for Port of Dover

    Port of Dover requires an integrated Cargo Management System to replace legacy warehouse management infrastructure and unify cargo operations across port facilities.

    Dover Harbour Board
    Published 17 Aug 2026

    Open in Research & Innovation

    4 open listingsView all →
    Research & Innovation🇬🇧United Kingdom

    Building Collaborative Communities for Data Service Professionals

    Funding up to £280,000 to establish collaborative networks of data professionals sharing knowledge and improving services for social science researchers.

    est.£2,000,000
    Published 11 Jan 2027
    OpenResearch & Innovation🇬🇧United Kingdom

    ESRC Grow Awards for Career Development in Social Science Research

    ESRC Grow Awards provide £100,000-£500,000 in funding to help social science researchers advance their careers through skills development, methodological training, and independence-building over 18-60 months.

    Published 5 Nov 2026
    OpenResearch & Innovation🇬🇧United Kingdom

    ESRC Explore Awards for Innovative Social Science Research

    ESRC Explore Awards fund ambitious, innovative social science research projects up to £2 million for UK-based individuals and small research teams over five years.

    Published 5 Nov 2026
    Research & Innovation🇬🇧United Kingdom

    UKRI Metascience Research Sandpit 2027

    A five-day interactive research sandpit in March 2027 offering up to £2 million in funding for novel metascience projects using UKRI administrative data.

    est.£2,000,000
    Published 27 Oct 2026
    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e696

    Track

    Find out who wins

    Sonar emails you the day this is awarded or cancelled.

    Tell me who wins

    Free · No card

    Your fit

    Could you win the next one?

    This one has closed. Sonar reads Dover Harbour Board's work like this against your business and sends the next one that fits, every Monday.

    Check my fit

    Free · Matches every Monday

    DH
    Buyer
    Dover Harbour Board
    Sector
    Research & Innovation