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    ContractsPort of Dover - Customer Experience Consultancy Framework
    Closed contract

    Port of Dover - Customer Experience Consultancy Framework

    Tender closed
    17 Sept 2026
    15 days ago

    Port of Dover is establishing a Customer Experience Consultancy Framework to support its IGNITE programme and enhance customer service delivery.

    🇬🇧United Kingdom· South EastPublished 18 Aug 2026· 1 months agoviaFind a Tender
    Tender closed
    17 Sept 2026
    15 days ago
    Tender deadline passed on 17 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      17 Sept 2026
      2 weeks ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Lifecycle

    Closed

    Tender closed on 17 Sept 2026. Awaiting award.

    18 Aug 2026Today17 Sept 2026

    Brief

    The Port of Dover is seeking to establish a Customer Experience Consultancy Framework agreement to support its IGNITE programme. This framework will enable the Port to access expert consultancy services focused on improving customer experience across its operations. The engagement aims to enhance service delivery, gather customer insights, and implement experience-driven improvements. Prospective suppliers should demonstrate expertise in customer experience strategy, research methodologies, and implementation of customer-centric solutions within port or transport environments. This is a framework agreement, allowing the Port to call-off services as needed throughout the contract period.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e696
    DH
    Buyer
    Dover Harbour Board
    Sector
    Research & Innovation