Pioneer Educational Trust ICT Managed Service Contract

Pioneer Educational Trust is seeking an innovative and forward-looking ICT managed service provider for a five-year partnership. The successful supplier will deliver comprehensive ICT support including: core managed services with agreed service level agreements (SLAs); a service desk available 51 weeks per year with out-of-hours access; onsite local staffing at schools and head office; strategic ICT advice; design, specification, installation and management of all ICT infrastructure; supply of goods and services on a best value basis; third-party management; system monitoring, patching and performance reporting; staff training and continuous professional development in digital skills; technology and change management project delivery; technical and operational documentation maintenance; and support for connectivity, communications and security infrastructure upgrades. The Trust expects the provider to drive innovation and align targets with Trust objectives. Key requirements: the Trust will provide a standard contract; TUPE arrangements apply to current supplier staff.