BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Service Scripting and Diagnostics Platform
    Awarded contract

    Customer Service Scripting and Diagnostics Platform

    Awarded
    £90.4k
    Published 6 Aug 2026

    GSA seeks a customer service platform featuring guided workflows, diagnostics tools, and housing system integration to improve contact centre efficiency and first contact resolution.

    🇬🇧United Kingdom· West MidlandsPublished 6 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £90.4k
    Published 6 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £90,435
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • OS
      OMFAX SYSTEMS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    6 August 2026
    Awarded — no open tender advertised

    Brief

    GSA is seeking implementation of a customer service scripting and diagnostics platform to enhance contact centre operations. The solution must provide guided workflows to support staff, ensure consistent decision-making across interactions, and improve first contact resolution rates. Key objectives include: establishing a single source of truth for all customer interactions, streamlining repair and service request processes, reducing customer complaints and escalations, and providing operational visibility through enhanced data capture and automated reporting. The platform must integrate seamlessly with GSA's existing housing management systems and support data-driven improvements to service delivery. Suppliers should have experience implementing contact centre solutions in the housing or public sector with proven capability to integrate with legacy systems.

    Track record

    9 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, GREENSQUAREACCORD has awarded 9 contracts to 8 suppliers.

    Who wins here
    1. MRI Software Ltd2× · 22%
    2. MARLBOROUGH CONSULTING LLP1× · 11%
    3. OMFAX SYSTEMS LIMITED1× · 11%
    4. SOFTCAT PLC1× · 11%
    5. Cogniscion Ltd1× · 11%
    6. Culture Amp1× · 11%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from GREENSQUAREACCORD

    4 listingsView all →
    AwardedConstruction🇬🇧United Kingdom

    Plumbing and Heating Materials Supply 2026

    Competitive procurement for the supply and delivery of plumbing and heating materials for boiler repair and installation work in 2026.

    £475,500GREENSQUAREACCORD
    Published 9 Oct 2026
    AwardedIT & Software🇬🇧United Kingdom

    Multifunctional Device Leasing and Maintenance Services

    Lease multifunctional devices with print management software and maintenance services across four business locations.

    £112,716GREENSQUAREACCORD
    Published 1 Oct 2026
    ClosedFacilities Management🇬🇧United Kingdom

    Pest Control Services

    Seek qualified pest control service provider to deliver inspection, treatment, and prevention services for residential and commercial properties.

    est.£27,711GREENSQUAREACCORD
    Published 29 Sept 2026
    ClosedProfessional Services🇬🇧United Kingdom

    Chief Product Officer and Chief Commercial Officer Recruitment

    Recruitment opportunity for senior executive positions including Chief Product Officer and Chief Commercial Officer roles.

    est.£100,995GREENSQUAREACCORD
    Published 29 Sept 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06dd2c

    Your fit

    Could you win the next one?

    This went to OMFAX SYSTEMS LIMITED. Sonar reads GREENSQUAREACCORD's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    GR
    Buyer
    GREENSQUAREACCORD
    Sector
    IT & Software