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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Satisfaction (CSAT) Phase 1 Multi-Channel Network
    Awarded contract

    Customer Satisfaction (CSAT) Phase 1 Multi-Channel Network

    Awarded
    £106m
    Published 28 Aug 2026

    Develop a foundational customer satisfaction measurement and tracking system for a multi-channel network environment.

    🇬🇧United Kingdom· South WestPublished 28 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £106m
    Published 28 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £106,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • CA
      Centreline AV Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    28 August 2026
    Awarded — no open tender advertised

    Brief

    This is a Phase 1 opportunity for developing a Customer Satisfaction (CSAT) program within a Multi-Channel Network (MCN) environment. The project aims to establish foundational systems and processes for measuring, tracking, and improving customer satisfaction across multiple channels. This phase focuses on initial planning, baseline assessment, and framework development to support customer feedback collection and analysis. Potential suppliers should have expertise in customer experience management, multi-channel integration, survey design, and data analytics.

    Track record

    30 awards · 22 winners
    Open field

    No single supplier dominates the field.

    In facilities management, MINISTRY OF DEFENCE has awarded 30 contracts to 22 suppliers.

    Who wins here
    1. ANSCHUETZ UK LTD3× · 10%
    2. DELL CORPORATION LIMITED2× · 7%
    3. SeaTec UK Ltd2× · 7%
    4. Leonardo Helicopters Ltd2× · 7%
    5. Cummins Ltd2× · 7%
    6. Mitchell Powersystems2× · 7%

    +16 more suppliers

    Across facilities management, the most active winners are NHS SUPPLY CHAIN COORDINATION LIMITED NHSSC SCCL, TUNSTALL HEALTHCARE UK LTD, NHS ENGLAND — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-02f16e
    MD
    Buyer
    MINISTRY OF DEFENCE
    Sector
    Facilities Management