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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsFreshworks Customer Support Platform for Cabinet Office
    Awarded contract

    Freshworks Customer Support Platform for Cabinet Office

    Awarded
    £273.1k
    Published 27 Aug 2026

    Cabinet Office requires provisioning and implementation of Freshworks customer support platform with potential ongoing technical support and maintenance services.

    🇬🇧United KingdomPublished 27 Aug 2026· 2 months agoviaContracts Finder
    Awarded
    £273.1k
    Published 27 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £273,050
      Pounds sterling
    • Tender closed
      15 Aug 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FR
      Freshwoks Inc
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    27 Aug 2026Today15 Aug 2026

    Brief

    The Cabinet Office is seeking a supplier to provide Freshworks, a comprehensive customer support and engagement platform. This opportunity involves the provisioning, implementation, and potentially ongoing maintenance of Freshworks software to support the Cabinet Office's customer service operations. Freshworks offers features including ticketing systems, knowledge bases, customer portals, and multi-channel support capabilities. Suppliers should be authorized Freshworks providers or resellers with demonstrated experience in deploying and supporting the platform within government or enterprise environments. The scope may include system configuration, user training, data migration, and ongoing technical support.

    Track record

    22 awards · 15 winners
    Open field

    No single supplier dominates the field.

    In it software, CABINET OFFICE has awarded 22 contracts to 15 suppliers.

    Who wins here
    1. Preservica International3× · 14%
    2. Aimii Limited3× · 14%
    3. SOFTCAT PLC2× · 9%
    4. Freshwoks Inc2× · 9%
    5. VIDEOCENTRIC LIMITED2× · 9%
    6. IBM UNITED KINGDOM LIMITED1× · 5%

    +9 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    85190eee-5e2d-4625-80ff-bf9b3fba4673-912250

    Your fit

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    This went to Freshwoks Inc. Sonar reads CABINET OFFICE's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CO
    Buyer
    CABINET OFFICE
    Sector
    IT & Software