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    Contracts24/7 Out-of-Hours Phone Answering Service
    Awarded contract

    24/7 Out-of-Hours Phone Answering Service

    Awarded
    £75k
    Published 22 Jun 2026

    Provide 24/7 telephone answering and call management services for Housing Solutions residents, handling emergency repairs, tenancy matters, and urgent enquiries outside business hours.

    🇬🇧United Kingdom· EnglandPublished 22 Jun 2026· 1 months agoviaFind a Tender
    Awarded
    £75k
    Published 22 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £75,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • DG
      Davies Group Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    22 June 2026
    Awarded — no open tender advertised

    Brief

    Housing Solutions seeks a qualified service provider to deliver round-the-clock telephone answering and call handling services, available 24 hours daily, 365 days annually. The service will act as the primary contact point for residents outside standard business hours, handling emergency repair requests, tenancy inquiries, and other urgent matters. Key responsibilities include receiving calls, assessing urgency and nature of enquiries, escalating issues appropriately, and ensuring continuous service availability. The provider must demonstrate capability to manage high call volumes, respond promptly to emergency situations, maintain detailed call records, and coordinate seamlessly with Housing Solutions' daytime operations to ensure residents receive appropriate and timely support at all hours.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, Housing Solutions has awarded 2 contracts to 1 supplier.

    Who wins here
    1. Davies Group Limited2× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b9c9
    HS
    Buyer
    Housing Solutions
    Sector
    Professional Services