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    ContractsNurse Call and Alarm Systems Maintenance and Support
    Awarded contract

    Nurse Call and Alarm Systems Maintenance and Support

    Awarded
    £123k
    Published 28 Aug 2026

    Care-Com Systems provides exclusive maintenance and support for nurse call and alarm systems across six Cwm Taf Morgannwg University Health Board facilities due to proprietary technology restrictions.

    🇬🇧United Kingdom· WalesPublished 28 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £123k
    Published 28 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £123,039
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    1 supplier
    • CS
      Care-Com Systems (SW) Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    28 August 2026
    Awarded — no open tender advertised

    Brief

    Cwm Taf Morgannwg University Health Board, procured through NWSSP, requires ongoing maintenance and support services for nurse call, affray alarm, and communication systems across six healthcare facilities: Princess of Wales Hospital (various wards), Maritime Mental Health Unit, Glanrhyd Medium Secure Unit, Glanrhyd Appleton Clinic, Glanrhyd Caswell Clinic, and Dewi Sant Hospital. These systems are proprietary Care-Com Systems (SW) Ltd equipment built on closed protocol architecture with intellectual property protection covering firmware, microcontroller programming, and communication protocols. Only Care-Com Systems can legally and safely provide maintenance, software support, system upgrades, and diagnostic services, as third-party providers lack technical and legal access to the proprietary software, diagnostic tools, and configuration environments. Using alternative suppliers would pose unacceptable risks to patient safety, system integrity, and operational continuity. This is a single-supplier requirement due to the exclusive nature of the proprietary technology.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In facilities management, Cwm Taf Morgannwg University Health Board has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. WEISHAUPT UK LTD1× · 25%
    2. Meiko UK Limited1× · 25%
    3. Morrisline Engineering1× · 25%
    4. Care-Com Systems (SW) Ltd1× · 25%

    Across facilities management, the most active winners are NHS SUPPLY CHAIN COORDINATION LIMITED NHSSC SCCL, TUNSTALL HEALTHCARE UK LTD, CARL ZEISS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-065d5c

    Your fit

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    This went to Care-Com Systems (SW) Ltd. Sonar reads Cwm Taf Morgannwg University Health Board's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CT
    Buyer
    Cwm Taf Morgannwg University Health Board
    Sector
    Facilities Management