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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMicrosoft Dynamics 365 Contact Centre Telephony Implementation
    Awarded contract

    Microsoft Dynamics 365 Contact Centre Telephony Implementation

    Awarded
    £230.2k
    Published 2 Jul 2026

    Call-off contract for implementing Microsoft Dynamics 365 Contact Centre telephony software and related solutions under the G-Cloud 14 framework.

    🇬🇧United KingdomPublished 2 Jul 2026· 4 months agoviaContracts Finder
    Awarded
    £230.2k
    Published 2 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £230,160
      Pounds sterling
    • Tender closed
      29 Jun 2026
      4 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • TC
      TTEC Consulting (UK) Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    2 Jul 2026Today29 Jun 2026

    Brief

    This is a previously awarded call-off contract under the G-Cloud 14 Framework Agreement (RM1557.14), now published for transparency. The contract covers the implementation of Microsoft's integrated contact centre and customer service solutions, including Microsoft Dynamics 365 Contact Centre, Teams, Copilot Studio, and Customer Service capabilities. This opportunity is suitable for suppliers with expertise in deploying Microsoft telephony software and contact centre platforms for government organisations.

    Track record

    12 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, SUFFOLK COUNTY COUNCIL has awarded 12 contracts to 11 suppliers.

    Who wins here
    1. Vision Group (Holdings) PLC2× · 17%
    2. TTEC Consulting (UK) Limited1× · 8%
    3. MICROSOFT LIMITED1× · 8%
    4. Alcove Limited1× · 8%
    5. IKEN BUSINESS LTD1× · 8%
    6. VIRGIN MEDIA BUSINESS LIMITED1× · 8%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    0167322c-1992-4e66-ba09-39ba92571860-904297

    Your fit

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    This went to TTEC Consulting (UK) Limited. Sonar reads SUFFOLK COUNTY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    SC
    Buyer
    SUFFOLK COUNTY COUNCIL
    Sector
    IT & Software