BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMicrosoft Dynamics 365 Contact Centre Telephony Implementation
    Awarded contract

    Microsoft Dynamics 365 Contact Centre Telephony Implementation

    Awarded
    £230.2k
    Published 2 Jul 2026

    Call-off contract for implementing Microsoft Dynamics 365 Contact Centre telephony software and related solutions under the G-Cloud 14 framework.

    🇬🇧United KingdomPublished 2 Jul 2026· 2 months agoviaContracts Finder
    Awarded
    £230.2k
    Published 2 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £230,160
      Pounds sterling
    • Tender closed
      29 Jun 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • TC
      TTEC Consulting (UK) Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    2 Jul 2026Today29 Jun 2026

    Brief

    This is a previously awarded call-off contract under the G-Cloud 14 Framework Agreement (RM1557.14), now published for transparency. The contract covers the implementation of Microsoft's integrated contact centre and customer service solutions, including Microsoft Dynamics 365 Contact Centre, Teams, Copilot Studio, and Customer Service capabilities. This opportunity is suitable for suppliers with expertise in deploying Microsoft telephony software and contact centre platforms for government organisations.

    Track record

    7 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, SUFFOLK COUNTY COUNCIL has awarded 7 contracts to 7 suppliers.

    Who wins here
    1. TTEC Consulting (UK) Limited1× · 14%
    2. MICROSOFT LIMITED1× · 14%
    3. Alcove Limited1× · 14%
    4. VIRGIN MEDIA BUSINESS LIMITED1× · 14%
    5. WPC SOFTWARE LIMITED1× · 14%
    6. CLOUD BOOKING LIMITED1× · 14%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from SUFFOLK COUNTY COUNCIL

    4 listingsView all →
    AwardedHealthcare & Medical🇬🇧United Kingdom

    Mental Health and Clinical Psychology Services for Youth Justice

    Suffolk Youth Justice Service is seeking a mental health and clinical psychology services provider to support young people in the youth justice system.

    £942,930SUFFOLK COUNTY COUNCIL
    Published 24 Sept 2026
    ClosedDefence & Security🇬🇧United Kingdom

    Firefighter Personal Protective Equipment and Clothing Supply

    Procurement for firefighter personal protective equipment and protective clothing from qualified suppliers.

    SUFFOLK COUNTY COUNCIL
    Published 23 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    Recycling Centre Booking and Weighbridge Data System

    Suffolk County Council is contracting for an integrated recycling centre booking and weighbridge data management system to improve operations and visitor management.

    SUFFOLK COUNTY COUNCIL
    Published 22 Sept 2026
    AwardedHealthcare & Medical🇬🇧United Kingdom

    Nursing Care Beds - Discharge to Access Service (West Locality)

    Direct award contract for 12 months (plus one-year option) to provide bed-based nursing services supporting rapid discharge of medically optimised patients from hospital in the West Locality.

    £1,400,175SUFFOLK COUNTY COUNCIL
    Published 21 Sept 2026

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Vulnerability Management Solution for University Hospitals Birmingham NHS Foundation Trust

    UHB seeks a Vulnerability Management Solution to support security and risk management across its large NHS hospital trust network serving 2.2 million patients annually.

    UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
    Published 24 Sept 2026
    IT & Software🇬🇧United Kingdom

    Project Portfolio Management Solution - Market Engagement for Kent Fire and Rescue Service

    Kent Fire and Rescue Service seeks high-level market feedback on Project Portfolio Management solutions available through government frameworks to support strategic procurement decision-making.

    est.£100,000Kent & Medway Town Fire Authority
    Published 24 Sept 2026
    IT & Software🇬🇧United Kingdom

    Integrated Marketing and Enrollment Solution for Distance Learning

    Appoint an integrated partner to consolidate fragmented distance learning recruitment processes into a unified, responsive platform spanning demand generation, marketing automation, CRM, and student enrollment.

    UNIVERSITY OF HUDDERSFIELD
    Published 24 Sept 2026
    IT & Software🇬🇧United Kingdom

    Microsoft 365 Licence Procurement for London Stadium 2026

    London Stadium is procuring a comprehensive Microsoft 365 licence package including productivity, collaboration, and identity management tools through the CCS framework.

    est.£150,000London Stadium 185
    Published 24 Sept 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    0167322c-1992-4e66-ba09-39ba92571860-904297
    SC
    Buyer
    SUFFOLK COUNTY COUNCIL
    Sector
    IT & Software