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    ContractsClaims Management Consumer Research Study
    Awarded contract

    Claims Management Consumer Research Study

    Awarded
    £209.6k
    Published 17 Sept 2026

    The FCA is commissioning consumer research to examine customer experiences with claims management services and providers.

    🇬🇧United KingdomPublished 17 Sept 2026· TodayviaContracts Finder
    Awarded
    £209.6k
    Published 17 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £209,616
      Pounds sterling
    • Tender closed
      22 Jul 2026
      1 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • IA
      Irrational Agency Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    17 Sept 202622 Jul 2026

    Brief

    The Financial Conduct Authority (FCA) is seeking research services to conduct consumer research for their Claims Management Market Study. The research will explore and analyze consumers' experiences across both assisted and unassisted claims journeys, with particular focus on understanding the role and impact of claims management service providers. This study will gather insights into consumer behavior, satisfaction, and outcomes when navigating claims processes with or without professional assistance. Suppliers should be experienced in qualitative and/or quantitative consumer research methodologies, have demonstrated expertise in financial services research, and be able to deliver comprehensive findings that will inform FCA policy and regulatory decisions in the claims management sector.

    Track record

    11 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In professional services, FCA has awarded 11 contracts to 8 suppliers.

    Who wins here
    1. B2E CONSULTING SOLUTIONS LTD3× · 27%
    2. Irrational Agency Limited2× · 18%
    3. VERIAN GROUP UK LIMITED1× · 9%
    4. The Big Window Consulting Ltd1× · 9%
    5. Mason Advisory Limited1× · 9%
    6. IPSOS MORI UK LIMITED1× · 9%

    +2 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    d543ce9c-f036-4287-8d3b-001093d2fe84-914569
    FC
    Buyer
    FCA
    Sector
    Professional Services