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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOmnichannel Contact Centre Platform
    Awarded contract

    Omnichannel Contact Centre Platform

    Awarded
    £175.1k
    Published 2 Nov 2026

    Procurement of an Omnichannel Contact Centre Platform through direct award under YPO Framework 001229 for integrated multi-channel customer communication.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 2 Nov 2026· TodayviaFind a Tender
    Awarded
    £175.1k
    Published 2 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £175,080
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • RS
      Redcentric Solutions Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    2 November 2026
    Awarded — no open tender advertised

    Brief

    This is a direct award opportunity under the YPO Network Connectivity and Telecommunication Framework (001229) for an Omnichannel Contact Centre Platform. The platform should integrate multiple communication channels (phone, email, chat, social media) to enable efficient customer service delivery. Suppliers should be capable of providing a unified solution that allows contact centre operations to manage customer interactions seamlessly across all touchpoints while supporting workforce management, analytics, and reporting capabilities.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In this category, NORTH LINCOLNSHIRE COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Quadient Uk Ltd1× · 50%
    2. Redcentric Solutions Limited1× · 50%

    Across this category, the most active winners are Sharp Business UK PLC, XMA LIMITED, DELL CORPORATION LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0795af

    Your fit

    Could you win the next one?

    This went to Redcentric Solutions Limited. Sonar reads NORTH LINCOLNSHIRE COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    NL
    Buyer
    NORTH LINCOLNSHIRE COUNCIL
    Sector
    IT & Software