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    Contracts24/7 Out-of-Hours IT Service Desk Support
    Awarded contract

    24/7 Out-of-Hours IT Service Desk Support

    Awarded
    £194.1k
    Published 28 Jul 2026

    Provide 24/7 out-of-hours first-line IT Service Desk support covering evenings, nights, weekends, and bank holidays throughout the year.

    🇬🇧United KingdomPublished 28 Jul 2026· 1 months agoviaContracts Finder
    Awarded
    £194.1k
    Published 28 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £194,056
      Pounds sterling
    • Tender closed
      4 Feb 2026
      7 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    28 Jul 2026Today4 Feb 2026

    Brief

    The IT Service Desk requires comprehensive out-of-hours support operating 365 days annually. Service coverage must include: 17:00-07:00 (5:00 PM to 7:00 AM) on weekdays (Monday-Friday), and full 24-hour coverage (00:00-23:59) on weekends and bank holidays. This first-line support service ensures continuous IT assistance for users outside standard business hours, handling incident reporting, troubleshooting, and service requests. Suppliers should be prepared to deliver reliable, responsive technical support with appropriate escalation procedures to maintain service continuity.

    Track record

    8 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, MCA MARITIME AND COASTGUARD AGENCY has awarded 8 contracts to 7 suppliers.

    Who wins here
    1. PHOENIX SOFTWARE LTD2× · 25%
    2. Professional Data Management Services Limited1× · 13%
    3. CXPARTNERS LIMITED1× · 13%
    4. CAPGEMINI UK PLC1× · 13%
    5. MICROSOFT LIMITED1× · 13%
    6. XMA LIMITED1× · 13%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    5c8401c3-6f98-427b-9ffd-8a67b339df92-908574
    MM
    Buyer
    MCA MARITIME AND COASTGUARD AGENCY
    Sector
    IT & Software