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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsBus Franchise Customer Service Design and Implementation
    Awarded contract

    Bus Franchise Customer Service Design and Implementation

    Status
    Awarded
    Published 25 Jun 2026

    Design and implement customer-facing services and functions for a new bus franchising operation.

    🇬🇧United Kingdom· EnglandPublished 25 Jun 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 25 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Engineering
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • NF
      Network for Skills
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    25 June 2026
    Awarded — no open tender advertised

    Brief

    This contract opportunity involves designing and implementing customer-facing services and functions for a bus franchising operation. The project will focus on creating and establishing key service touchpoints and operational functions that directly serve bus franchise customers. Suppliers should have expertise in service design, customer experience optimization, and implementation of transit-related customer services. The work includes translating service requirements into practical operations and ensuring seamless customer interactions across the franchise system.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In engineering, WEST YORKSHIRE COMBINED AUTHORITY has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. WATERMAN INFRASTRUCTURE ENVIRONMENT LIMITED1× · 50%
    2. Network for Skills1× · 50%

    Across engineering, the most active winners are AECOM LTD, WSP UK LIMITED, OVE ARUP PARTNERS LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-034db0
    WY
    Buyer
    WEST YORKSHIRE COMBINED AUTHORITY
    Sector
    Engineering