EDRMS System Replacement Contract

Hywel Dda University Health Board (HDUHB) is seeking a contractor to replace its Electronic Document and Records Management System (EDRMS). The current system is critical infrastructure that stores and manages patient clinical records, with some records existing exclusively in this system and inaccessible elsewhere. Uninterrupted access is essential for safe clinical care, regulatory compliance, and operational continuity. The new system must support the Health Board's broader digital transformation initiative, enabling a transition to a paper-light organisation while ensuring patient information flows seamlessly across NHS Wales healthcare settings. Key requirements include secure storage and retrieval of sensitive patient data, integration with existing digital platforms, and support for future digitalisation efforts. System downtime or data loss would create significant clinical, operational, and legal risks. Prospective suppliers should have experience delivering enterprise-scale EDRMS solutions in healthcare environments and demonstrate capability to migrate legacy data while maintaining system availability during transition.