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    ContractsUnified Communications System Implementation
    Closed contract

    Unified Communications System Implementation

    Contract value
    £420k
    Closed 30 Jun 2026

    NPTC Group of Colleges seeks a unified communications solution to optimize Microsoft Teams telephony, improve call routing, and enhance customer experience across student, staff, and business interactions.

    🇬🇧United Kingdom· WalesPublished 5 Jun 2026· 2 months agoviaFind a Tender
    Contract value
    £420k
    Closed 30 Jun 2026
    Tender deadline passed on 30 Jun 2026.

    Decision brief

    4 fields
    • Contract value
      est.£419,999
      Pounds sterling
    • Tender closed
      30 Jun 2026
      1 months ago
    • Sector
      Engineering
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Closed

    Tender closed on 30 Jun 2026. Awaiting award.

    5 Jun 2026Today30 Jun 2026

    Brief

    Neath Port Talbot College (NPTC Group of Colleges) is seeking a competitive tender to enhance its unified communications infrastructure. The College currently operates a Microsoft Teams telephony system integrated with a Contact Centre and Customer Relations Management solution. The organization aims to optimize call routing and direction to ensure inquiries reach the appropriate teams, delivering improved experiences for students, staff, and business partners. While the telephone system usage has declined, it remains essential for key operations including student enrolment and daily college functions. The College is exploring the potential of AI and advanced analytics for future implementation but these are not currently in-scope deliverables. Successful suppliers will demonstrate expertise in Microsoft Teams telephony optimization, call management systems, and integration with existing CRM platforms to maximize system potential and operational efficiency.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ae79
    NG
    Buyer
    NPTC GROUP OF COLLEGES
    Sector
    Engineering