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    ContractsDebt Collection Services for DVLA
    Closed contract

    Debt Collection Services for DVLA

    Contract value
    £25.2m
    Published 7 Jul 2026

    DVLA seeks market feedback on debt collection services, with potential for FCA-regulated prime contractors to manage subcontracted DCAs handling 60,000-70,000 monthly placements.

    🇬🇧United Kingdom· WalesPublished 7 Jul 2026· 3 months agoviaFind a Tender
    Contract value
    £25.2m
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £25,230,000indicative
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    7 July 2026
    Closed — no tender deadline was published

    Brief

    The Driver and Vehicle Licensing Agency (DVLA) is seeking market engagement feedback for a future procurement of debt collection services to recover outstanding debts from its statutory functions. The prime contractor must be FCA-regulated and capable of overseeing a panel of subcontracted Debt Collection Agencies (DCAs) to ensure continuity and scalable placement capability across the debt collection lifecycle. Key service requirements include: data enrichment, customer segmentation based on circumstances and ability to pay, continuous improvement processes, management reporting, varied customer contact and engagement strategies, signposting support for vulnerable customers, and resolution of debts or establishment of payment plans tailored to individual circumstances. DVLA currently outsources approximately 60,000-70,000 placements monthly with placement periods up to 18 months (subject to fluctuation). The agency is interested in innovative approaches to debt recovery and customer engagement, and welcomes subcontracting or consortium bids. This engagement follows previous market consultation (notice reference 2026/S 000-044985, CRN-25-10). Suppliers should have demonstrated capacity and capability to manage this large-scale, ongoing managed service requirement.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, Driver and Vehicle Licensing Agency has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. WAVEMAKER LIMITED1× · 50%
    2. Elevate BC Ltd1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-051cfe

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    DV
    Buyer
    Driver and Vehicle Licensing Agency
    Sector
    Professional Services