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    ContractsContact Centre Services for the Legal Aid Agency
    Closed contract

    Contact Centre Services for the Legal Aid Agency

    Contract value
    £24.4m
    Published 15 Jul 2026

    Tender for contact centre services to handle defence solicitor call intake and civil legal advice eligibility assessment for the Legal Aid Agency.

    🇬🇧United Kingdom· LondonPublished 15 Jul 2026· 3 months agoviaFind a Tender
    Contract value
    £24.4m
    Published 15 Jul 2026

    Decision brief

    4 fields
    • Contract value
      est.£24,400,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    15 July 2026
    Closed — no tender deadline was published

    Brief

    The Legal Aid Agency is seeking qualified service providers to deliver contact centre services across two key operations: (1) Defence Solicitor Call Centre (DSCC) - manages intake calls, identification, and deployment of defence solicitors to provide free legal advice to clients in police custody in England and Wales; and (2) Civil Legal Advice Operator Service (CLAOS) - assesses client eligibility for legal aid based on issue scope and financial circumstances, then directs eligible clients to specialist legal aid services or alternative support resources. This is a tender opportunity under Lot 1 (Citizen Experience) of the Outsourced Services Framework (RM6295). Prospective suppliers should have experience managing high-volume call centre operations, legal aid eligibility assessment, and providing customer-facing public services.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0524f0

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    LA
    Buyer
    Legal Aid Agency
    Sector
    Professional Services