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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Services for the Legal Aid Agency
    Open tender

    Contact Centre Services for the Legal Aid Agency

    Contract value
    £24.4m
    Published 15 Jul 2026

    Tender for contact centre services to handle defence solicitor call intake and civil legal advice eligibility assessment for the Legal Aid Agency.

    🇬🇧United Kingdom· LondonPublished 15 Jul 2026· 1 months agoviaFind a Tender
    Contract value
    £24.4m
    Published 15 Jul 2026

    Decision brief

    4 fields
    • Contract value
      est.£24,400,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    15 July 2026
    Open tender · no closing date published

    Brief

    The Legal Aid Agency is seeking qualified service providers to deliver contact centre services across two key operations: (1) Defence Solicitor Call Centre (DSCC) - manages intake calls, identification, and deployment of defence solicitors to provide free legal advice to clients in police custody in England and Wales; and (2) Civil Legal Advice Operator Service (CLAOS) - assesses client eligibility for legal aid based on issue scope and financial circumstances, then directs eligible clients to specialist legal aid services or alternative support resources. This is a tender opportunity under Lot 1 (Citizen Experience) of the Outsourced Services Framework (RM6295). Prospective suppliers should have experience managing high-volume call centre operations, legal aid eligibility assessment, and providing customer-facing public services.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0524f0
    LA
    Buyer
    Legal Aid Agency
    Sector
    Professional Services