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    ContractsDigital Telephony System Replacement
    Awarded contract

    Digital Telephony System Replacement

    Awarded
    £1.3m
    Published 6 Aug 2026

    Modernize telecommunications with a new digital phone system featuring soft phone capabilities and integrated contact centre solution.

    🇬🇧United Kingdom· North EastPublished 6 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £1.3m
    Published 6 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £1,250,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • ZC
      Zoom Communications, Inc
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    6 August 2026
    Awarded — no open tender advertised

    Brief

    This procurement seeks a comprehensive telecommunications solution to modernize existing infrastructure. The solution must include: (1) a soft phone option for general staff to enable flexible remote and office-based communications, and (2) a dedicated contact centre platform that seamlessly integrates with the organization's existing IT environment. Suppliers should demonstrate experience in enterprise telephony systems, workforce mobility solutions, and contact centre technology that can scale to organizational needs while maintaining compatibility with current infrastructure.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, Bernicia Group has awarded 1 contract to 1 supplier.

    Who wins here
    1. Zoom Communications, Inc1× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06de26

    Your fit

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    This went to Zoom Communications, Inc. Sonar reads Bernicia Group's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    Bernicia Group
    Sector
    Media & Communications